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  • Lens Stuck In Review (bug)
    • jawbite
    • May 27, 2020 01:09
    0 comments
  • "Something Went Wrong" Error
    • Permanently deleted user
    • May 26, 2020 22:58
    2 comments
  • Server Issues Push Via Server
    • ItzJustSamu
    • May 26, 2020 22:27
    0 comments
  • Crashing
    • ItzJustSamu
    • May 26, 2020 18:31
    4 comments
  • can i change the lens "profile picture" ?
    • Permanently deleted user
    • May 26, 2020 18:04
    2 comments
  • I hope to become a formal lens creator
    • athb.almsha3r
    • May 26, 2020 13:56
    4 comments
  • Lens studio is not working, when I open any project it opens to a blank window/page.
    • Nitika Ramesh
    • May 26, 2020 06:12
    1 comment
  • Lens Studio
    • muhammed_artan
    • May 26, 2020 04:50
    1 comment
  • Hair segmentation per person
    • chazloreto
    • May 25, 2020 19:39
    2 comments
  • permanent lens
    • Permanently deleted user
    • May 25, 2020 15:28
    1 comment
  • Particles
    • Nitika Ramesh
    • May 25, 2020 13:08
    3 comments
  • Tutorial on making Clone filter
    • Kavin Kumar
    • May 25, 2020 10:39
    0 comments
  • Distorting and blurring the upper body?
    • Permanently deleted user
    • May 25, 2020 06:27
    1 comment
  • Troubleshoot in my creator public profilee
    • Damoog_lens
    • May 25, 2020 01:36
    • Edited
    1 comment
  • Snap trademark
    • Marco Vanossi
    • May 24, 2020 21:09
    • Edited
    2 comments
  • full name vs username
    • Marco Vanossi
    • May 24, 2020 21:10
    • Edited
    1 comment
  • Lens Stuck In Review (Glitch)
    • jawbite
    • May 24, 2020 20:32
    0 comments
  • Snap camera on Mas OS
    • Maaahaa
    • May 24, 2020 00:02
    5 comments
  • Server Issues
    • ItzJustSamu
    • May 23, 2020 23:16
    • Edited
    3 comments
  • Double-Tab To Switch Camera Is Not Working
    • llok4ll
    • May 23, 2020 22:21
    3 comments
  • Several posts pending approval
    • Marco Vanossi
    • May 23, 2020 21:55
    0 comments
  • Incorrect snap trademark rejection
    • Marco Vanossi
    • May 23, 2020 20:54
    0 comments
  • Crashing with long code
    • ItzJustSamu
    • May 23, 2020 19:52
    1 comment
  • Occluder on screen image
    • Marco Vanossi
    • May 22, 2020 22:31
    1 comment
  • Can you help me with this lens? How can I make it?
    • Permanently deleted user
    • May 22, 2020 20:35
    1 comment
  • Can't paste hex color value
    • Marco Vanossi
    • May 22, 2020 19:20
    1 comment
  • About Behaviour
    • xmayasnapxp
    • May 22, 2020 05:27
    • Edited
    2 comments
  • OLC submission 🥰
    • Marco Vanossi
    • May 22, 2020 01:07
    1 comment
  • text object font not matching device
    • Marco Vanossi
    • May 22, 2020 01:06
    0 comments
  • Star Filter Lens Effect
    • beachben88
    • May 22, 2020 00:16
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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