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  • Paper Head background transparency
    • Richard Gray
    • June 04, 2020 13:58
    3 comments
  • Help- Snap Camera flips my lens
    • Permanently deleted user
    • June 04, 2020 07:33
    2 comments
  • Particles on edges
    • Jaymie San Miguel
    • June 04, 2020 07:21
    5 comments
  • recording bug
    • Marco Vanossi
    • June 04, 2020 06:35
    • Edited
    2 comments
  • Can't drag to the bottom
    • Marco Vanossi
    • June 04, 2020 05:01
    0 comments
  • camera output lens
    • Permanently deleted user
    • June 04, 2020 01:56
    5 comments
  • Changing parameters of material
    • Anothervishal
    • June 04, 2020 00:27
    1 comment
  • Coding language for Lens Studio?
    • yoshinoya
    • June 03, 2020 23:26
    2 comments
  • Face in video Template
    • Permanently deleted user
    • June 03, 2020 20:32
    1 comment
  • [BUG] Forum bug
    • Erickson Perez
    • June 03, 2020 19:47
    3 comments
  • [french topic/topic francais] comment faire que quand je prend une photo avec mon lens sa enlever le bouton / color picker
    • Permanently deleted user
    • June 03, 2020 18:57
    4 comments
  • [HELP] Sparkle / Glitter / Kira Kira effect
    • Alexander Saint
    • June 03, 2020 17:30
    3 comments
  • User entered photo used to create face mask
    • Geoffrey Bingham
    • June 03, 2020 14:19
    1 comment
  • Preview Being Rejected Florida Flag
    • Permanently deleted user
    • June 03, 2020 12:10
    • Edited
    2 comments
  • Lens Working on Snapchat but not working on working on Snap Camera
    • Permanently deleted user
    • June 03, 2020 10:03
    3 comments
  • Problem with Twitch Extension
    • Permanently deleted user
    • June 03, 2020 08:38
    0 comments
  • Edge Detection
    • qm.to
    • June 02, 2020 21:45
    1 comment
  • delete
    • derentrgt
    • June 02, 2020 08:18
    1 comment
  • lense studio crashes constantly
    • Customer report
    • June 02, 2020 02:57
    2 comments
  • how can i attach a plane to camera .so it move with the camera moment
    • Anothervishal
    • June 02, 2020 01:40
    4 comments
  • Lens preview rejected
    • Permanently deleted user
    • June 02, 2020 03:33
    • Edited
    1 comment
  • Snap Inc. filters
    • stewopedazz
    • June 01, 2020 23:09
    0 comments
  • Preview Video Resolution!
    • RodrigoMartinez
    • June 01, 2020 22:22
    2 comments
  • someone copied lens almost identically
    • sauropodd
    • June 01, 2020 15:38
    2 comments
  • Any way to appeal a rejection?
    • Permanently deleted user
    • June 01, 2020 01:49
    3 comments
  • how the vary the rate of spawn in object spawner?
    • Anothervishal
    • June 01, 2020 01:45
    • Edited
    0 comments
  • when is the next lens studio release?
    • Marco Vanossi
    • June 01, 2020 01:19
    1 comment
  • New scene obj with screen transform
    • Marco Vanossi
    • June 01, 2020 01:17
    • Edited
    0 comments
  • Lens views big drop
    • Marco Vanossi
    • May 31, 2020 23:15
    • Edited
    2 comments
  • edge detection
    • Richard Gray
    • May 31, 2020 23:04
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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