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  • Selfie Mirror Camera
    • Permanently deleted user
    • May 05, 2020 18:35
    0 comments
  • 3D object moves woith mouth
    • Sarah Mayer
    • May 05, 2020 15:50
    0 comments
  • Strange error "unable to open file for calculating hash"
    • Permanently deleted user
    • May 05, 2020 08:37
    3 comments
  • Putting face inside box or circle
    • mk.filters
    • May 05, 2020 06:02
    1 comment
  • 3D GAS MASK
    • Malmiller5
    • May 04, 2020 21:13
    • Edited
    1 comment
  • 3D WOLF
    • Malmiller5
    • May 04, 2020 21:14
    • Edited
    1 comment
  • Color Picker
    • Malmiller5
    • May 04, 2020 21:09
    1 comment
  • My Lens was live but has been rejected recently
    • Marco_18
    • May 04, 2020 17:10
    1 comment
  • TweenAlpha with Particles
    • Permanently deleted user
    • May 04, 2020 08:58
    0 comments
  • Seeking Bonnet_noir
    • Permanently deleted user
    • May 04, 2020 05:38
    2 comments
  • lens not on snapchat
    • jacco_06
    • May 03, 2020 20:01
    3 comments
  • Lense rejected, now just in review
    • Permanently deleted user
    • May 03, 2020 12:36
    1 comment
  • Unable to see Snap Camera in WebEx
    • Chris Walker
    • May 03, 2020 10:31
    2 comments
  • Help
    • alprob123
    • May 03, 2020 09:50
    2 comments
  • How to get creator profile
    • furkanaibani
    • May 03, 2020 07:42
    4 comments
  • SnapCamera program keeps freezing
    • Lykon Plays
    • May 02, 2020 04:56
    0 comments
  • Count the days since (scripting)
    • nolan_742
    • May 01, 2020 20:19
    3 comments
  • EpocCam with Snap Camera
    • Permanently deleted user
    • May 01, 2020 17:05
    2 comments
  • Covid-19 Test Filter
    • Permanently deleted user
    • May 01, 2020 15:00
    • Edited
    0 comments
  • Ruined my webcam settings
    • Permanently deleted user
    • May 01, 2020 10:43
    1 comment
  • 3d object
    • Permanently deleted user
    • April 30, 2020 21:36
    1 comment
  • LS not opening - "quit unexpectedly"
    • Permanently deleted user
    • April 30, 2020 15:47
    2 comments
  • Marker lens on a can?
    • Takinours
    • May 05, 2020 15:19
    • Edited
    0 comments
  • indirilmiyor
    • Permanently deleted user
    • April 30, 2020 10:05
    1 comment
  • Lens status
    • Permanently deleted user
    • April 30, 2020 00:55
    2 comments
  • Lens status
    • Permanently deleted user
    • April 30, 2020 00:55
    0 comments
  • Discord for Lens Community
    • Alii.raa
    • April 29, 2020 21:52
    1 comment
  • Lens stuck on 'in review' status (glitch?)
    • Aleks Brzoska
    • April 29, 2020 20:27
    3 comments
  • Lens completely gone!!!!!
    • brittttt_g
    • April 29, 2020 19:27
    2 comments
  • Borders on Different Device Simulation
    • Jhonnel Pica
    • April 29, 2020 09:22
    7 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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