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  • i messed up my studio
    • Permanently deleted user
    • April 05, 2020 23:27
    1 comment
  • face effects
    • Permanently deleted user
    • April 05, 2020 19:34
    6 comments
  • cant submit preview, please help
    • emxlyy.25
    • April 05, 2020 17:39
    1 comment
  • Location
    • ramanjaura45
    • April 05, 2020 10:57
    0 comments
  • uploading a preview
    • emxlyy.25
    • April 05, 2020 02:44
    1 comment
  • Transparent images
    • mosmurphy
    • April 04, 2020 21:23
    1 comment
  • lenses
    • timeeamanyo
    • April 04, 2020 21:17
    1 comment
  • Impossible to connect : something went wrong
    • Permanently deleted user
    • April 04, 2020 18:12
    13 comments
  • Zoom blocking Snap Camera on MacOS?
    • Permanently deleted user
    • April 04, 2020 17:11
    8 comments
  • Why is lens studio not available on chromebrook?
    • Permanently deleted user
    • April 04, 2020 16:32
    2 comments
  • inporting files / blush. help?
    • Permanently deleted user
    • April 04, 2020 15:08
    • Edited
    0 comments
  • grainy filters
    • Permanently deleted user
    • April 04, 2020 01:43
    2 comments
  • My lens isn't showing up on search
    • Shreyakoppula
    • April 03, 2020 23:30
    1 comment
  • I can't find "Face Effects"
    • Permanently deleted user
    • April 03, 2020 22:13
    11 comments
  • Urgently need the original sad face lens!
    • Permanently deleted user
    • April 03, 2020 21:22
    7 comments
  • Camera Roll upload
    • Ahmedbarwre
    • April 03, 2020 18:07
    0 comments
  • Snap Camera - Not loading any assets
    • Permanently deleted user
    • April 03, 2020 14:54
    • Edited
    4 comments
  • How to change the title of my lens?
    • Permanently deleted user
    • April 03, 2020 13:10
    1 comment
  • How come nothing comes up when I search my lense?
    • Simran Guliani
    • April 03, 2020 06:34
    1 comment
  • How do I Open the Camera?
    • Permanently deleted user
    • April 03, 2020 05:38
    7 comments
  • Using Face Mask with Material editor
    • Permanently deleted user
    • April 03, 2020 05:07
    2 comments
  • Security & Privacy
    • Permanently deleted user
    • April 03, 2020 00:37
    2 comments
  • help
    • Permanently deleted user
    • April 02, 2020 23:04
    • Edited
    3 comments
  • Lens Size
    • Permanently deleted user
    • April 02, 2020 17:35
    0 comments
  • Snapchat partner submit
    • Takinours
    • April 02, 2020 16:57
    2 comments
  • Snapchat partner submit
    • Takinours
    • April 02, 2020 16:57
    2 comments
  • 3D Tutorials for Lens Studio Featured
    • Robbie Conceptuel
    • April 02, 2020 11:17
    1 comment
  • Edward
    • Permanently deleted user
    • April 01, 2020 22:54
    2 comments
  • Run Snapcamera offline
    • Permanently deleted user
    • April 01, 2020 18:20
    0 comments
  • How to get back your camera
    • Permanently deleted user
    • April 01, 2020 17:48
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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