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  • Array limit
    • Marco Vanossi
    • March 18, 2020 21:33
    • Edited
    1 comment
  • lens web buildar
    • r-aqqq
    • March 18, 2020 19:54
    2 comments
  • My lens do not work on SnapCamera
    • Permanently deleted user
    • March 18, 2020 17:18
    • Edited
    3 comments
  • Invalid lens bug
    • Marco Vanossi
    • March 18, 2020 16:21
    3 comments
  • GPU is not supported
    • Daniel Scales
    • March 18, 2020 08:49
    2 comments
  • I have a lenses that have been rejected for incorrect reasons Plz help
    • amam357
    • March 18, 2020 03:05
    5 comments
  • lens link broken on android
    • Marco Vanossi
    • March 17, 2020 22:11
    • Edited
    2 comments
  • Makeup Won't Work!
    • Permanently deleted user
    • March 17, 2020 19:03
    1 comment
  • Is Lens Studio down?
    • Marco Vanossi
    • March 17, 2020 18:44
    2 comments
  • جدة حي الاجواد
    • HASSAN Alabaih
    • March 17, 2020 15:22
    0 comments
  • https://support.lensstudio.snapchat.com/hc/en-us/community/posts/360058277291/comments/360009708272
    • ka_16a خيال
    • March 17, 2020 06:39
    2 comments
  • How do you add keyboard
    • Mahaiyliag656
    • March 17, 2020 03:11
    3 comments
  • Easy Custom Date Formatter Script and Tutorial
    • Brandon / Apoc
    • March 16, 2020 22:36
    1 comment
  • Freezing camera roll picture
    • Marco Vanossi
    • March 16, 2020 21:42
    1 comment
  • Change preview lens device
    • Marco Vanossi
    • March 16, 2020 21:32
    2 comments
  • Lens Preview
    • Adog22krooked
    • March 16, 2020 02:01
    1 comment
  • 10 billion views 😍
    • Albrektv
    • March 15, 2020 06:16
    3 comments
  • help me
    • TTT
    • March 13, 2020 20:53
    2 comments
  • عدسة السناب مرفوضه
    • aboooraa_95
    • March 13, 2020 00:06
    9 comments
  • عدسة السناب مرفوضه
    • aboooraa_95
    • March 13, 2020 00:06
    0 comments
  • عدسة السناب مرفوضه
    • aboooraa_95
    • March 13, 2020 00:06
    0 comments
  • transitions
    • Marco Vanossi
    • March 12, 2020 20:08
    1 comment
  • How does a creator profile work?
    • Kamel94420
    • March 12, 2020 18:20
    4 comments
  • Manipulate Component
    • a_ij
    • March 12, 2020 14:55
    0 comments
  • bitmoji upload
    • Marco Vanossi
    • March 11, 2020 23:59
    • Edited
    1 comment
  • butterfly mesh/help
    • gl03v
    • March 11, 2020 21:21
    0 comments
  • Scroll Bar
    • a_ij
    • March 11, 2020 18:25
    0 comments
  • How to use Segmentation on Halftones?
    • angelriverasdc
    • March 11, 2020 17:29
    • Edited
    0 comments
  • Endless summer
    • Permanently deleted user
    • March 11, 2020 03:02
    1 comment
  • [Example Project] Scripted Storytelling
    • Olesia Voronova
    • March 10, 2020 23:12
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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