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  • [Material Editor Example] Crystal Featured
    • Jonathan Solichin
    • March 30, 2020 16:43
    • Edited
    5 comments
  • Replace color
    • Marco Vanossi
    • March 27, 2020 20:47
    3 comments
  • Objects
    • Permanently deleted user
    • March 27, 2020 03:36
    1 comment
  • [Tutorial] How to Create Different Capture and Live Target
    • uaepro
    • March 30, 2020 18:26
    • Edited
    5 comments
  • Lens rejected despite not violating guidelines
    • Jay Villarreal
    • March 26, 2020 18:22
    3 comments
  • how to add location and script ?
    • Permanently deleted user
    • March 26, 2020 17:49
    • Edited
    2 comments
  • converting of RGBA to a 2d type in material
    • Kavin Kumar
    • March 26, 2020 15:08
    3 comments
  • Pushing lens to my phone
    • adamabse
    • March 25, 2020 22:02
    13 comments
  • Head Isolation
    • ellatommmmo
    • March 25, 2020 20:21
    1 comment
  • Account
    • algheovania26
    • March 25, 2020 18:30
    • Edited
    1 comment
  • Microsoft Teams Video isn't working
    • Permanently deleted user
    • March 25, 2020 10:45
    4 comments
  • My fIrst lens
    • Permanently deleted user
    • March 24, 2020 17:04
    1 comment
  • BABY FILTER? HELP
    • Permanently deleted user
    • March 24, 2020 08:48
    19 comments
  • lens doesn't fit screen
    • Permanently deleted user
    • March 24, 2020 06:16
    0 comments
  • [Lens Creator] is there a limit to how many times you can apply?
    • xtynesha
    • March 24, 2020 02:24
    2 comments
  • Lens update in review can't be used
    • Marco Vanossi
    • March 22, 2020 17:33
    0 comments
  • I need your help explaining the lens
    • Abumeyer7
    • March 22, 2020 17:16
    1 comment
  • covid 19
    • r-aqqq
    • March 22, 2020 16:33
    3 comments
  • Why is this lens under review
    • athb.almsha3r
    • March 22, 2020 15:36
    1 comment
  • Segmentation No Working
    • Permanently deleted user
    • March 22, 2020 13:05
    2 comments
  • Native prompt text in Lens Studio
    • Permanently deleted user
    • March 21, 2020 20:18
    2 comments
  • helppp pleease
    • beatrizkoelman
    • March 21, 2020 18:04
    1 comment
  • HELPPP
    • beatrizkoelman
    • March 21, 2020 18:04
    1 comment
  • Lens to Snapchat app
    • logan_gross19
    • March 21, 2020 01:20
    1 comment
  • long review time
    • Marco Vanossi
    • March 20, 2020 18:36
    3 comments
  • how to change camera output form
    • Kanz
    • March 20, 2020 00:53
    3 comments
  • Lens Icon Not Working
    • Customer report
    • March 19, 2020 21:12
    1 comment
  • Will LensStudio stop approvals?
    • devondavies
    • March 19, 2020 17:44
    2 comments
  • Can't access lenses
    • none
    • March 19, 2020 15:42
    • Edited
    5 comments
  • PLEASE HELP!! tap to disappear
    • grantshain
    • March 19, 2020 02:59
    • Edited
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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