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  • why isn't there an option for a face mask?
    • kenzief925
    • March 01, 2020 05:02
    3 comments
  • Terrible audio quality from lens
    • Marco Vanossi
    • March 01, 2020 01:13
    2 comments
  • SceneObject selection issue
    • Marco Vanossi
    • February 29, 2020 19:00
    4 comments
  • Help me find this lense
    • Permanently deleted user
    • February 28, 2020 23:56
    1 comment
  • How do I make my own lens preview?
    • xtynesha
    • February 28, 2020 21:03
    2 comments
  • Editing lenses without .lsproj-file?
    • martinwicked
    • February 28, 2020 12:25
    1 comment
  • I want to Change the 2D face tracking image on tap
    • Mayur
    • February 28, 2020 10:20
    1 comment
  • Lens game "Tik Tok"
    • Laurent
    • February 27, 2020 20:32
    3 comments
  • Lens rejection
    • gl03v
    • February 27, 2020 19:41
    2 comments
  • How to write someones name on a screen + fit camera in small box?
    • Moustafa
    • February 27, 2020 16:50
    2 comments
  • Lenses dont work when i get a subrscription on Twitch
    • Permanently deleted user
    • February 27, 2020 13:39
    0 comments
  • Selective menu
    • a_ij
    • February 27, 2020 10:40
    3 comments
  • Animation Tutorial
    • Marco Vanossi
    • February 27, 2020 08:24
    • Edited
    2 comments
  • [List] Lens studio Guides and Example Projects
    • uaepro
    • February 27, 2020 08:07
    • Edited
    0 comments
  • Animatin a scene object
    • Marco Vanossi
    • February 26, 2020 20:36
    1 comment
  • Animatin a scene object
    • Marco Vanossi
    • February 26, 2020 20:36
    0 comments
  • [Tutorial] UI Buttons with Behavior script
    • uaepro
    • February 26, 2020 18:39
    4 comments
  • Snapcam wont load my lens HELP PLEASE
    • Permanently deleted user
    • February 26, 2020 16:32
    3 comments
  • Neck attachment
    • Jaymie San Miguel
    • February 26, 2020 13:51
    5 comments
  • text glow
    • Zalia429
    • February 26, 2020 06:49
    0 comments
  • Can't name resource with same name as folder
    • Marco Vanossi
    • February 26, 2020 06:45
    0 comments
  • Set order programatically
    • Marco Vanossi
    • February 25, 2020 23:34
    1 comment
  • Emoji breaks text vertical alignment
    • Marco Vanossi
    • February 25, 2020 20:55
    0 comments
  • Zendesk bug
    • Marco Vanossi
    • February 25, 2020 20:13
    2 comments
  • what's echopark_diff and echopark_spec for?
    • Marco Vanossi
    • February 25, 2020 20:08
    1 comment
  • Script input bug
    • Marco Vanossi
    • February 25, 2020 17:41
    0 comments
  • Size to fit font goes outside text rectangle
    • Marco Vanossi
    • February 25, 2020 17:09
    1 comment
  • Pin image to video
    • Marco Vanossi
    • February 25, 2020 05:52
    • Edited
    0 comments
  • When will I be a formal designer of lenses?
    • athb.almsha3r
    • February 24, 2020 22:50
    2 comments
  • Buscando un lens
    • Sofí Romo
    • February 24, 2020 03:16
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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