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  • Suad
    • barakalotap
    • January 19, 2020 07:47
    1 comment
  • Notice
    • gltv1
    • January 19, 2020 03:04
    1 comment
  • Bug: Version 2.3.0 vertex shader
    • Noland Chaliha
    • January 18, 2020 22:24
    1 comment
  • getting feautured
    • gltv1
    • January 18, 2020 11:36
    • Edited
    1 comment
  • Popular lens deleted
    • Marco Vanossi
    • January 18, 2020 03:10
    0 comments
  • can’t see my lenses
    • carolinee118
    • January 18, 2020 00:07
    3 comments
  • Context cards and geo location filter
    • Permanently deleted user
    • January 16, 2020 12:56
    2 comments
  • Face in Video 2D animation file size
    • Permanently deleted user
    • January 16, 2020 04:25
    • Edited
    2 comments
  • create a lens ID link from an application create by ourselves.
    • Kamel94420
    • January 16, 2020 00:38
    1 comment
  • Logo on lens
    • Marco Vanossi
    • January 15, 2020 22:07
    6 comments
  • Can't open my previous made lenses
    • audemann
    • January 15, 2020 18:53
    3 comments
  • is there anything I can do to become an Official Lens creator?
    • R3isstafiso
    • January 14, 2020 03:38
    0 comments
  • Touch event on a 2d image
    • Marco Vanossi
    • January 14, 2020 03:30
    3 comments
  • Featuring my lenses
    • Marco Vanossi
    • January 14, 2020 01:44
    0 comments
  • Border around text rectangle
    • Marco Vanossi
    • January 14, 2020 00:17
    3 comments
  • Face image
    • Permanently deleted user
    • January 13, 2020 16:31
    2 comments
  • internet not working in my lens studio
    • Prince_1322
    • January 13, 2020 07:53
    2 comments
  • How many lenses did you have created when you became an Official Lens Creator?
    • R3isstafiso
    • January 13, 2020 03:50
    2 comments
  • Hide UI during recording
    • Marco Vanossi
    • January 13, 2020 03:17
    3 comments
  • Corner radius
    • Marco Vanossi
    • January 12, 2020 19:44
    1 comment
  • Version 2.3.0 bug
    • Marco Vanossi
    • January 12, 2020 16:57
    4 comments
  • Face In Picture with Mask & Makeup?
    • Jean Gallant
    • January 11, 2020 18:47
    13 comments
  • Где скачать старую версию программы
    • Permanently deleted user
    • January 10, 2020 23:38
    1 comment
  • [Example Project] Sphere Collider in Chain Physics Featured
    • Olha
    • January 10, 2020 21:49
    9 comments
  • Évent: AR and social media
    • Takinours
    • January 10, 2020 17:34
    0 comments
  • How to edit Creator Profiles
    • Permanently deleted user
    • January 10, 2020 04:33
    2 comments
  • Prevent gif loop
    • Marco Vanossi
    • January 09, 2020 22:30
    1 comment
  • Trojan horse lense
    • Permanently deleted user
    • January 09, 2020 14:00
    5 comments
  • Should I apply to become an Official lens creator again?
    • R3isstafiso
    • January 08, 2020 20:27
    3 comments
  • Pets
    • Permanently deleted user
    • January 08, 2020 18:53
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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