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  • How do I only target the front camera for a sunglass template
    • ujjshah
    • January 07, 2020 21:54
    3 comments
  • What are the requirements for becoming an Official lens Creator?
    • R3isstafiso
    • January 07, 2020 21:39
    1 comment
  • I want to make a lens that switches between different face images when i tap the screen
    • ookallioo
    • January 07, 2020 19:53
    1 comment
  • How long did it take for you to become an official lens creator
    • R3isstafiso
    • January 07, 2020 00:51
    1 comment
  • You gpu is not supported
    • Evgen Ivanets
    • January 06, 2020 20:14
    3 comments
  • Front camera
    • Ayvah Max Kayne
    • January 05, 2020 17:32
    1 comment
  • Front camera
    • Ayvah Max Kayne
    • January 05, 2020 17:30
    0 comments
  • How long does it take for Team snap to reply to your official lens creator application
    • R3isstafiso
    • January 05, 2020 00:08
    6 comments
  • Lens Preview - Showing username
    • k540076
    • December 31, 2019 01:01
    4 comments
  • How do I enable the preview bar again?
    • Permanently deleted user
    • December 31, 2019 00:17
    2 comments
  • FALSELY REJECTED!!
    • Gold Greek VR
    • December 30, 2019 10:50
    2 comments
  • Dynamic Beards
    • Permanently deleted user
    • December 30, 2019 07:17
    4 comments
  • How do I make a image change color like rgb
    • Permanently deleted user
    • December 30, 2019 05:54
    0 comments
  • How do I update a snapchat logo image?
    • Permanently deleted user
    • December 29, 2019 07:45
    1 comment
  • "image has incorrect aspect ratio"
    • Permanently deleted user
    • December 29, 2019 07:16
    1 comment
  • OLC
    • aram.karamanian
    • December 27, 2019 00:22
    7 comments
  • Lens Studio Update
    • aram.karamanian
    • December 27, 2019 00:19
    1 comment
  • My lens media got rejected for no reason
    • Noah Grose
    • December 26, 2019 15:07
    2 comments
  • new disintegrate material does not work on android?
    • Permanently deleted user
    • December 23, 2019 22:46
    2 comments
  • How can I remove automatic message ("name of the lense" + "Lol" button) after a snapshot with my lense ?
    • Permanently deleted user
    • December 23, 2019 14:36
    5 comments
  • Which computer is the best for creating lenses?
    • PinkPirateQueen
    • December 23, 2019 12:30
    10 comments
  • Anaglyph 3D Effect
    • k540076
    • December 23, 2019 01:53
    2 comments
  • Unable to publish/upload preview
    • Mariah👻
    • December 22, 2019 10:35
    • Edited
    1 comment
  • freckles
    • Customer report
    • December 21, 2019 19:32
    0 comments
  • [Example Project] Rotate Through Random Images Featured
    • Olesia Voronova
    • December 20, 2019 22:45
    • Edited
    7 comments
  • My lens got accepted then rejected for no reason
    • Mental Health Awareness
    • December 20, 2019 20:02
    2 comments
  • Help i can’t use my friend’s lens
    • Permanently deleted user
    • December 19, 2019 06:20
    1 comment
  • sizes of the lips
    • Permanently deleted user
    • December 15, 2019 10:29
    2 comments
  • Kernel32.dll Error
    • 獣B e a s t t
    • December 14, 2019 10:35
    4 comments
  • Photo Call lens marker tech
    • Laurent
    • December 14, 2019 10:31
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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