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  • Lens with 0.5bi views removed
    • Marco Vanossi
    • February 08, 2020 16:39
    1 comment
  • Push Lens To Device not working
    • Nicolas Woitsch
    • February 08, 2020 11:37
    3 comments
  • Profile Picture
    • Permanently deleted user
    • February 07, 2020 17:24
    3 comments
  • My Projects Always Delete Themselves
    • Permanently deleted user
    • February 07, 2020 06:34
    1 comment
  • Lens Studio crashes when new or open project
    • Dennis McClernan Jr.
    • February 07, 2020 01:09
    5 comments
  • Face mask, retouching, highlight
    • qm.to
    • February 06, 2020 18:47
    4 comments
  • Drag an image which connect with hand tracking
    • Permanently deleted user
    • February 06, 2020 17:27
    6 comments
  • Crash in macOS HighSierra 10.13.6 with Radeon GPU on Lens Studio 2.3.1
    • Permanently deleted user
    • February 06, 2020 14:25
    3 comments
  • Moving Reflective Filter
    • Permanently deleted user
    • February 05, 2020 23:18
    2 comments
  • Trending
    • gl03v
    • February 05, 2020 22:50
    1 comment
  • Snapchat geofilter with place and location for free?
    • roooney-224
    • February 05, 2020 08:54
    1 comment
  • Up-Skill lens creation
    • Tanya Welters
    • February 05, 2020 07:46
    3 comments
  • Lens storage duration
    • Marco Vanossi
    • February 04, 2020 01:10
    1 comment
  • Access image pixels
    • Marco Vanossi
    • February 03, 2020 17:10
    2 comments
  • How can I create clones of myself?
    • Gravix
    • February 02, 2020 23:42
    1 comment
  • Suggestion: Ui Animation System
    • Albrektv
    • February 02, 2020 11:24
    2 comments
  • Wobbly Face Masks
    • Permanently deleted user
    • January 31, 2020 23:37
    2 comments
  • How do you get your own imange to look shiney
    • Itszav11
    • January 31, 2020 04:06
    4 comments
  • Filter Lens Just Got Rejected
    • k540076
    • January 30, 2020 11:59
    • Edited
    4 comments
  • [Snap Cam Compatibility]
    • Permanently deleted user
    • January 30, 2020 11:25
    1 comment
  • Audio recording on simulator
    • Marco Vanossi
    • January 30, 2020 01:59
    0 comments
  • Audio recording on simulator
    • Marco Vanossi
    • January 30, 2020 01:59
    3 comments
  • Age guessing lens
    • Marco Vanossi
    • January 28, 2020 19:42
    0 comments
  • This Lens contains brand imagery associated with Snap Inc
    • Marco Vanossi
    • January 28, 2020 17:47
    1 comment
  • Zendesk bug
    • Marco Vanossi
    • January 28, 2020 16:49
    2 comments
  • 3D Models overlaying Screen Image
    • Robbie Conceptuel
    • January 28, 2020 16:47
    4 comments
  • [Example Project] Freeze Multiple Cameras Featured
    • Jonathan Solichin
    • January 30, 2020 00:56
    • Edited
    9 comments
  • windows(material)
    • Permanently deleted user
    • January 27, 2020 08:01
    1 comment
  • Lock onto/Follow Face
    • Permanently deleted user
    • January 27, 2020 05:49
    1 comment
  • My lens has no username and is being rejected
    • Marco Vanossi
    • January 26, 2020 03:20
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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