The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Filter Lens Just Got Rejected

  • Hi,

    If you believe your lens got unfairly rejected, reach out to the lens studio team.

    lensstudio-support@snapchat.com

    Make sure to include lens ID, screenshots and describe your issue.

    Comment actions Permalink
  • Hey K540076, 

    Lenses have to use the Snapchat Camera in order for Snap to effectively moderate Snap submissions. To ensure your Lens uses the Snapchat Camera, simply ensure the Camera Picker Functionality only works when a face is present. That way the Lens will not allow for a full-screen takeover of the Snap with a user's camera roll content.

    Once you resubmit with these changes, the Lens should be approved.

    Cheers,

    Neha

    Comment actions Permalink
  • I have a rejection for the same reason. lens id: 26066ab0-f5e4-4d4e-9454-b18f1fc73053

     

    thank you

    Comment actions Permalink
  • Did your lens get approved?

     

    I still keep getting it rejected even after following Neha's suggestions.

     

    thanks

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!