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  • 3d object doesnt apper
    • Permanently deleted user
    • March 10, 2020 04:56
    0 comments
  • Help with Glowing Eye Effect by Cameras and Render Targets?
    • Marina
    • March 09, 2020 21:47
    0 comments
  • Outline between 2 mesh
    • Jaymie San Miguel
    • March 09, 2020 06:45
    0 comments
  • My lens was rejected
    • Yulia Bobkova
    • March 09, 2020 03:11
    4 comments
  • hi
    • Kaiwan_jaf
    • March 09, 2020 01:10
    2 comments
  • Stop movement of static object on touch
    • RICHARD COGGIN
    • March 08, 2020 17:04
    0 comments
  • Lens Subscriptions bug
    • Marco Vanossi
    • March 08, 2020 04:15
    1 comment
  • Image goes outside of bounds
    • Marco Vanossi
    • March 07, 2020 23:09
    0 comments
  • tiktok
    • Permanently deleted user
    • March 07, 2020 14:37
    0 comments
  • Snap Camera Search bar does not work
    • Permanently deleted user
    • March 06, 2020 13:18
    8 comments
  • copyWholeHierarchy
    • Marco Vanossi
    • March 06, 2020 02:52
    0 comments
  • Make text appear upon a tap?
    • Permanently deleted user
    • March 05, 2020 17:55
    2 comments
  • how do i make a photo as my lens preview?
    • xtynesha
    • March 04, 2020 22:27
    0 comments
  • lens with my own song rejected
    • Marco Vanossi
    • March 04, 2020 18:19
    0 comments
  • Filter Removed For Copyright But other get to stay up
    • Permanently deleted user
    • March 04, 2020 17:43
    2 comments
  • 3D t-shirt
    • Permanently deleted user
    • March 04, 2020 14:10
    0 comments
  • Melting Material Axis Adjust
    • Jhonnel Pica
    • March 04, 2020 10:25
    0 comments
  • Forehead Text 3D
    • bradenboothby
    • March 04, 2020 03:30
    1 comment
  • When Swapping Cameras - Lens Disappears
    • ttattin
    • March 04, 2020 02:45
    1 comment
  • Review improvements
    • Marco Vanossi
    • March 03, 2020 23:01
    0 comments
  • How long does it take to get a response if you have been accepted or not as an OLC?
    • Julian
    • March 03, 2020 21:47
    3 comments
  • Storage broken
    • Marco Vanossi
    • March 03, 2020 20:02
    • Edited
    3 comments
  • Face Mesh smeared in Substance Painter
    • Dweeh
    • March 03, 2020 15:31
    2 comments
  • where did it go
    • Permanently deleted user
    • March 03, 2020 15:19
    1 comment
  • Melting Material
    • Jaymie San Miguel
    • March 03, 2020 13:23
    1 comment
  • lens id a71ab266-42a0-4c1e-bd5d-678d2ccf595b
    • Marco Vanossi
    • March 02, 2020 20:26
    0 comments
  • Snapcode issue
    • Permanently deleted user
    • March 02, 2020 17:23
    4 comments
  • Lens rejected
    • Say Design
    • March 02, 2020 08:02
    • Edited
    0 comments
  • Official Creators (verified) - Snap HQ
    • bradenboothby
    • March 02, 2020 03:07
    2 comments
  • Viral lenses pulled and stuck in review
    • Marco Vanossi
    • March 01, 2020 22:33
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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