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  • unable to log in
    • guccisnakebai
    • April 01, 2020 13:35
    2 comments
  • UI Rounded Button
    • Permanently deleted user
    • April 01, 2020 08:55
    1 comment
  • Sunflower Blush
    • emmy_rose32
    • April 01, 2020 04:37
    0 comments
  • [Example Project] - Intro to Material Editor
    • Eswar Mohan
    • April 01, 2020 04:02
    2 comments
  • My camera won’t work
    • Permanently deleted user
    • April 01, 2020 03:31
    2 comments
  • How do I apply my project info?
    • Permanently deleted user
    • April 01, 2020 00:56
    10 comments
  • Resolution issues when using Snap Camera with Zoom
    • Permanently deleted user
    • March 31, 2020 23:04
    4 comments
  • How to make a completely blurry lens?
    • al_ansari222
    • March 31, 2020 21:11
    0 comments
  • Snap Lens - Lesson for adding a moving image to the lens
    • al_ansari222
    • March 31, 2020 19:20
    0 comments
  • The handsome lens
    • al_ansari222
    • March 31, 2020 19:00
    0 comments
  • Lens Studio won't show work spaces
    • Aya Nadim
    • March 31, 2020 16:31
    4 comments
  • SNAP CAMERA AND MICROSOFT TEAMS HELP!
    • nicksbecc
    • March 31, 2020 15:17
    28 comments
  • Can't find this Lens
    • tk.z
    • March 31, 2020 14:53
    0 comments
  • Lens Rejected.
    • adamabse
    • March 31, 2020 14:42
    3 comments
  • help
    • Permanently deleted user
    • March 31, 2020 13:44
    2 comments
  • Submitting Your Sponsored Lens - Review Time, COVID-19
    • Richard Newall
    • March 31, 2020 11:07
    1 comment
  • Particle Width
    • Hayden Smith
    • March 31, 2020 07:37
    1 comment
  • Live Q&A and Lens Making! Tuesday 3/31, 3pm PST Featured
    • Jonathan Solichin
    • March 31, 2020 23:10
    • Edited
    4 comments
  • Scene
    • Notyourfatma
    • March 30, 2020 21:53
    1 comment
  • Panels
    • Notyourfatma
    • March 30, 2020 21:52
    1 comment
  • [Example Project] Make a Snap Camera Lens! Featured
    • Olesia Voronova
    • March 31, 2020 00:35
    • Edited
    10 comments
  • Do the snapchat lens statistics include yourself?
    • Permanently deleted user
    • March 30, 2020 15:56
    1 comment
  • Segmentation of pets
    • Permanently deleted user
    • March 30, 2020 15:01
    1 comment
  • LUT | Life Hack
    • k540076
    • March 30, 2020 11:59
    1 comment
  • lashes
    • Permanently deleted user
    • March 30, 2020 01:48
    6 comments
  • Does having removed lenses impact eligibility for Official Lens Creator Profile?
    • Moustafa
    • March 29, 2020 23:47
    2 comments
  • Lens Update stuck in review
    • Agreebles
    • March 29, 2020 23:23
    • Edited
    5 comments
  • Lenses Rejection
    • Zack Wenger
    • March 29, 2020 13:54
    2 comments
  • Wrapping text
    • georgie_hoover
    • March 29, 2020 01:21
    0 comments
  • Cant find Baby Lens on Snap Camera
    • Permanently deleted user
    • March 28, 2020 19:58
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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