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Lens Update stuck in review

  • I'm having the same problem. It's been 2 days since I submitted my lense updates and they're still in review.

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  • Yea mine is stuck in review too! 

    lens ID:


    Probably because of COVID19

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  • 2 filters of mine is stuck too after update, and I can't do anything about it. Anyone have any ideas?

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  • 2 of mine is also stuck in review and have been for weeks I had to remake them as a new lens instead, so I just want these gone by now.


    lens id 3452994a-97da-4968-9925-828cb8b3581b

    Lens id 831e415b-e43e-40c0-93fd-276f2afa5e4c

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  • Just put this script on a brand new object, then set Object on your Camera. Create empty gadgets to symbolize the corners of your portal location link, and set these as Corner A and Corner B.

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We're here to help! We just need a little bit of information...

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  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!