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  • Lens in review for 5 days
    • Aleks Brzoska
    • April 09, 2020 17:29
    0 comments
  • Black Borders on PNG Transparency with Face Mesh
    • Permanently deleted user
    • April 09, 2020 13:51
    0 comments
  • Lens
    • Permanently deleted user
    • April 09, 2020 12:54
    1 comment
  • Preview still in review?
    • Marco_18
    • April 09, 2020 06:03
    0 comments
  • Lens Icon not working
    • dr_jefff
    • April 08, 2020 19:18
    1 comment
  • ASHFILTER
    • Permanently deleted user
    • April 08, 2020 18:03
    0 comments
  • Can you combine makeup and have a background picture?
    • Permanently deleted user
    • April 08, 2020 17:53
    0 comments
  • Picker Lens Help!
    • isa.dani3
    • April 08, 2020 15:50
    0 comments
  • Picker Lens Help!
    • isa.dani3
    • April 08, 2020 15:50
    1 comment
  • Image Picker Texture on desktop
    • Permanently deleted user
    • April 08, 2020 12:24
    0 comments
  • How to
    • Permanently deleted user
    • April 08, 2020 11:27
    0 comments
  • How to
    • Permanently deleted user
    • April 08, 2020 11:27
    1 comment
  • Segmentation with hands
    • Permanently deleted user
    • April 08, 2020 08:31
    0 comments
  • The back of the screen
    • deema1889
    • April 08, 2020 06:25
    0 comments
  • How to get a filter out there?
    • jake.gorrie
    • April 08, 2020 01:48
    1 comment
  • filter
    • Permanently deleted user
    • April 08, 2020 00:23
    0 comments
  • Locked account and how it will affect people viewing my filters?
    • nikki.avail
    • April 07, 2020 22:49
    3 comments
  • camera isnt working
    • Customer report
    • April 07, 2020 16:08
    0 comments
  • Specific Snachat filter
    • Emily Rose-Tolstedt
    • April 07, 2020 15:08
    0 comments
  • How to create raining particles
    • Permanently deleted user
    • April 07, 2020 05:42
    0 comments
  • lens stuck in review!!
    • emxlyy.25
    • April 06, 2020 22:44
    7 comments
  • Uploading Pngs, makes the background white
    • RYΛN SHIELDS
    • April 06, 2020 14:19
    4 comments
  • Cannot add anything
    • Fizza Dhuka
    • April 06, 2020 12:48
    1 comment
  • website
    • r-aqqq
    • April 06, 2020 12:22
    1 comment
  • Camera
    • Permanently deleted user
    • April 06, 2020 07:34
    1 comment
  • Ability to Draw/Doodle in the world
    • Jhonnel Pica
    • April 06, 2020 06:52
    • Edited
    1 comment
  • Lens Studio Crashes
    • Cyrus Herrera
    • April 06, 2020 02:14
    • Edited
    3 comments
  • i dont have the windows option??
    • aleena_tastic
    • April 06, 2020 00:14
    4 comments
  • Trouble with multiple Render Targets and Cameras
    • Permanently deleted user
    • April 05, 2020 23:44
    3 comments
  • Zoom and Snap Camera on Windows Integration
    • Permanently deleted user
    • April 05, 2020 23:29
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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