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  • Not accepted
    • deema1889
    • April 20, 2020 21:06
    7 comments
  • Get the gold star
    • Official_1lol
    • April 20, 2020 20:59
    11 comments
  • Not accepted
    • deema1889
    • April 20, 2020 20:53
    1 comment
  • Face Effects
    • cheerjaimie7
    • April 20, 2020 19:56
    1 comment
  • Lens Studio preview correct, wrong in Snap Camera
    • Permanently deleted user
    • April 20, 2020 17:18
    1 comment
  • My lens wont show up on my profile
    • Ellie Williams
    • April 20, 2020 16:23
    3 comments
  • Does Snap Camera support Virtual Cameras like Kinoni EpocCam?
    • Permanently deleted user
    • April 20, 2020 15:53
    • Edited
    1 comment
  • My filters are getting taken down for no apparent reason.
    • dr_jefff
    • April 20, 2020 15:22
    2 comments
  • Idea - Lens Creation Competition
    • uaepro
    • April 19, 2020 08:30
    0 comments
  • Snap lenses taking forever to review
    • Mitch I
    • April 19, 2020 08:08
    0 comments
  • Export 3D Object from project ?
    • Permanently deleted user
    • April 19, 2020 03:57
    2 comments
  • 3D object just don't show up
    • Permanently deleted user
    • April 18, 2020 23:25
    7 comments
  • ا
    • Permanently deleted user
    • April 18, 2020 21:32
    0 comments
  • How to map my eyes and mouth to an image
    • malves
    • April 18, 2020 21:11
    5 comments
  • snap camera
    • Permanently deleted user
    • April 18, 2020 16:57
    1 comment
  • where do pictures download?
    • Permanently deleted user
    • April 18, 2020 16:02
    1 comment
  • creating a lense
    • Permanently deleted user
    • April 18, 2020 15:53
    1 comment
  • Crashes
    • Permanently deleted user
    • April 18, 2020 03:49
    0 comments
  • [Example Project] Recognizing the Body to Trigger Lens Effect Featured
    • Artem Yagodin
    • April 18, 2020 00:22
    6 comments
  • Tips & Tricks! Featured
    • Jonathan Solichin
    • August 17, 2020 18:44
    • Edited
    11 comments
  • Snap Camera is showing yellow screen in FaceTime
    • none
    • April 17, 2020 19:23
    • Edited
    15 comments
  • Cant/Wouldnt open
    • Permanently deleted user
    • April 17, 2020 18:08
    0 comments
  • Falsely Rejected at 24 MILLION.
    • Permanently deleted user
    • April 17, 2020 16:04
    3 comments
  • Ui panel
    • xmayasnapxp
    • April 17, 2020 02:54
    1 comment
  • Cant/Wouldnt open
    • Permanently deleted user
    • April 16, 2020 12:35
    3 comments
  • Under review for 24+ hours
    • Permanently deleted user
    • April 16, 2020 09:41
    4 comments
  • Verification Sign
    • alikamal.93
    • April 16, 2020 09:35
    15 comments
  • About UI BUTTON
    • xmayasnapxp
    • April 16, 2020 06:28
    18 comments
  • Download Lens Studio Example Projects
    • Jonathan Solichin
    • July 21, 2020 22:56
    • Edited
    14 comments
  • interactive look around audio
    • Timbrennan
    • April 16, 2020 01:13
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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