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Snap Camera is showing yellow screen in FaceTime

  • This is a new bug

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  • Do you know how I can report this bug? I see that there is a way to report bugs for Lens Studio (as seen in the screenshot below), but I can't figure out how to report this bug.

     

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  • A team member will reply to this post in a while. They will solve it

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  • Thank you, everyone! I've just reported the bug. Hopefully, they'll fix it soon.

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  • I also have the same problem and have been trying to fix it for months. Any more suggestions on what to do?

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  • Same issue here in MacOS. At first it worked, but then since a few months ago it only shows a yellow screen in all apps. I tried reinstalling it but the problem still remains.

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  • same issue on my MacOS :( i updated it then it just showrd a yellow screen, i tried reinstalling and all but its still a yellow screen .. please fix it :(

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  • Same here with MacOS. Used to work and now the yellow screen. There was an update recently but no change. The app is installed. It is launched on startup so it inactive prior to launching a google meet. If Snap Camera is selected in settings it is yellow screen only.

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  • FIXED IT. Go to Snap Camera Settings in the app pull down window. I had FaceTime camera selected. I changed it to my LGE expertanl monitor (not MacBook's FaceTime and Mr Watermelon LIVES!

     

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  • FIXED IT. Go to Snap Camera Settings in the app pull down window. I had FaceTime camera selected. I changed it to my LGE expertanl monitor (not MacBook's FaceTime and Mr Watermelon LIVES!

     

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  • FIXED IT. Go to Snap Camera Settings in the app pull down window. I had FaceTime camera selected. I changed it to my LGE expertanl monitor (not MacBook's FaceTime and Mr Watermelon LIVES!

     

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  • How did you fix it? if you use another camera connected to your Mac is that when it worked? Because I still see the FaceTime camera selected in the snap camera settings.

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  • I tried all that Bill said and it's didn't work. tried changing to my logitech, didn't work. I still see the yellow screen. PLEASE FIX IT !

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  • I tried all that Bill said and it's didn't work. tried changing to my logitech, didn't work. I still see the yellow screen. PLEASE FIX IT !

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!