The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Verification Sign

  • How long ago were you accepted? Due to the current situation there might be a delay before you get that star.

    Comment actions Permalink
  • It's been about 5 months, I don't know what the reason is, I'm sending a message, but no answer

    Comment actions Permalink
  • maybe because of the views ?

    edit: From snapchat api your account is not official but it is popular, so that might be the reason.


    according to snapchat, you have Creator Profile but not offical Lens Creator

    Comment actions Permalink
  • it was showing when I shared snaps in the first weeks but it does not appear in profile

    as I mentioned in the picture

    but the new version snapchat app has disappeared

    Comment actions Permalink
  • Nevermind.

    Comment actions Permalink
  • You would have received email confirmation and more if you were accepted as an official lens creator. The verified badge was probably a glitch if you ever saw it as it appears you are not actually verified just have a popular profile.

    Comment actions Permalink
  • how did u get verified


    Comment actions Permalink
  • How can I get verified tick

    Comment actions Permalink
  • How can I get verified tick

    Comment actions Permalink
  • Hi dear,

    my account has been verified by snapchat but I still haven't received a yellow star I think there is something wrong with my account
    My username:khanjangandhi07

    Comment actions Permalink
  • I don’t think you were ever verified khanjangandhi07

    Comment actions Permalink
  • Hlo bro,

    If u want verify ur Snapchat account then u can create AR 2D/3D/ML lens nd share on (share your creations section) if Snapchat love your lens then verified ur Snapchat account



    Comment actions Permalink
  • okk bro

    Comment actions Permalink
  • @Brandon
    What about me I been wating two years now I been working hard and making lenses, filters my Snapchat is public and I didn’t got the yellow star yet

    This is my account name

    Comment actions Permalink
  • Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!