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  • Can't see last character on script editor
    • Marco Vanossi
    • February 23, 2020 20:31
    • Edited
    1 comment
  • Infinite popup bug
    • Marco Vanossi
    • February 23, 2020 19:28
    2 comments
  • Color Correction on the background
    • a_ij
    • February 23, 2020 18:38
    1 comment
  • Color Correction & Face mask
    • a_ij
    • February 23, 2020 15:48
    1 comment
  • Filter and lenses
    • Abdullahehsan32
    • February 23, 2020 03:15
    3 comments
  • Multiple inputs selection bug
    • Marco Vanossi
    • February 22, 2020 19:12
    0 comments
  • Pushing Lens!
    • Andievan6
    • February 22, 2020 15:06
    2 comments
  • Lens with 50 mi views pulled
    • Marco Vanossi
    • February 22, 2020 08:59
    1 comment
  • HELP
    • Sarah Kim
    • February 21, 2020 16:27
    0 comments
  • Drawing tutorial
    • Marco Vanossi
    • February 21, 2020 01:02
    1 comment
  • Lens does not show to public
    • Permanently deleted user
    • February 20, 2020 21:14
    3 comments
  • text object typing bug
    • Marco Vanossi
    • February 20, 2020 17:44
    1 comment
  • Transfer Analytics
    • Sarah Kim
    • February 20, 2020 15:34
    0 comments
  • Combining Paper head and skeletal
    • Jaymie San Miguel
    • February 19, 2020 11:36
    2 comments
  • Search function does not seem to work
    • Permanently deleted user
    • February 18, 2020 21:09
    3 comments
  • [Official Lens Creator] How long until I get a response?
    • xtynesha
    • February 18, 2020 17:06
    3 comments
  • Reading file from resources
    • Marco Vanossi
    • February 18, 2020 05:07
    2 comments
  • Segmentation guide doesn't work
    • Permanently deleted user
    • February 17, 2020 11:29
    • Edited
    5 comments
  • Multi person face image
    • Julialannerblad
    • February 17, 2020 10:59
    1 comment
  • How to combine segmentation and sunglasses templates?
    • Ben Furnes
    • February 17, 2020 07:52
    7 comments
  • Paper Head with body
    • Jaymie San Miguel
    • February 17, 2020 10:01
    • Edited
    1 comment
  • lip plump
    • Permanently deleted user
    • February 17, 2020 04:52
    1 comment
  • Searchable lens?
    • Permanently deleted user
    • February 16, 2020 22:10
    • Edited
    2 comments
  • [Example Project] Quiz Maker
    • uaepro
    • February 20, 2020 05:39
    • Edited
    13 comments
  • Marker limits
    • Marco Vanossi
    • February 16, 2020 07:13
    1 comment
  • Help on following community guide lines.
    • Permanently deleted user
    • February 15, 2020 20:14
    0 comments
  • Make changes in MakeUp Template?
    • Dweeh
    • February 15, 2020 18:00
    4 comments
  • How to make "how old am i" type filter
    • Ben Furnes
    • February 18, 2020 16:19
    • Edited
    3 comments
  • How to make "how old am i" type filter
    • Ben Furnes
    • February 15, 2020 11:23
    0 comments
  • How can I recreate "Fire Heart Mood" by Snapchat?
    • Nick Kazakoy
    • February 15, 2020 08:24
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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