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  • Sharing my project
    • rtberbary
    • February 14, 2020 10:46
    3 comments
  • Portals and Mini Game - How to
    • Permanently deleted user
    • February 14, 2020 07:33
    1 comment
  • Face In Video Not Working
    • Dominique
    • February 14, 2020 06:36
    3 comments
  • Size to fit and number of lines
    • Marco Vanossi
    • February 14, 2020 05:02
    0 comments
  • Set font size based on screen dimensions
    • Marco Vanossi
    • February 14, 2020 05:00
    1 comment
  • max font option on auto sized text
    • Marco Vanossi
    • February 14, 2020 04:55
    • Edited
    0 comments
  • Put bg that appear at the mask disappear
    • romans249
    • February 13, 2020 23:39
    1 comment
  • snapchat lenses cannot be found on snap camera??
    • גרה פיינבוך
    • February 13, 2020 19:32
    • Edited
    3 comments
  • Drag to move and pinch to resize a scene object
    • Marco Vanossi
    • February 13, 2020 17:58
    1 comment
  • snap camera lens not working
    • romans249
    • February 13, 2020 16:38
    17 comments
  • Lens Studio react on temprature
    • noah
    • February 13, 2020 07:44
    2 comments
  • Modify the Color Correction Lookup Table
    • randaahmedmaajam
    • February 13, 2020 04:53
    2 comments
  • Go to line number
    • Marco Vanossi
    • February 13, 2020 02:27
    0 comments
  • Add a search for a lens
    • Albrektv
    • February 11, 2020 18:11
    8 comments
  • Lens Studio Twitch Stream
    • Takinours
    • February 11, 2020 13:18
    2 comments
  • total daily lens view
    • Marco Vanossi
    • February 11, 2020 01:48
    1 comment
  • songs in lens
    • Marco Vanossi
    • February 11, 2020 01:24
    1 comment
  • Scroll view
    • Marco Vanossi
    • February 10, 2020 18:44
    13 comments
  • icon gets deleted
    • Marco Vanossi
    • February 10, 2020 18:24
    3 comments
  • Scroll on scene after zooming in
    • Marco Vanossi
    • February 10, 2020 18:22
    4 comments
  • [Discuss] new UI system
    • uaepro
    • February 10, 2020 16:19
    2 comments
  • Remove video background
    • Permanently deleted user
    • February 10, 2020 10:27
    • Edited
    7 comments
  • Trending lenses
    • gl03v
    • February 10, 2020 08:24
    1 comment
  • background thread
    • Marco Vanossi
    • February 10, 2020 06:28
    1 comment
  • Search bug
    • Marco Vanossi
    • February 10, 2020 02:46
    1 comment
  • Resource panel dragging too fast
    • Marco Vanossi
    • February 09, 2020 02:59
    1 comment
  • Script input bug
    • Marco Vanossi
    • February 09, 2020 02:57
    1 comment
  • How to unselect option
    • Marco Vanossi
    • February 09, 2020 01:53
    1 comment
  • Stop touch propagation
    • Marco Vanossi
    • February 09, 2020 01:51
    1 comment
  • Add alpha property to scene object
    • Marco Vanossi
    • February 08, 2020 23:53
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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