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snap camera lens not working

  • Thank you for your report! Can you please share a link to your lens?

    With best regards,

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  • Hm, you are right indeed, we'll check with developers and report back, if we find something.

    Thank you,

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  • I have the exact same problem. 

    I have some lens created by Lens Studio 2.0.0, and it works in Snap Camera.

    But for my newer lens created by Lens Studio 2.3, the head binding and everything else does not work in Snap Camera. Where as they are working perfectly fine in mobile Snapchat.

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  • @... hi, how cna i solve this thing so? I need to uninstall lens studio 2.3 and install the 2.0?

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  • I have this issue as well with the latest version of the Lens Studio software. 2.3.1, lens works properly in Snapchat, does not show up at all when loaded into Snap Camera.

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  • Where can i find an installler for lens studio 2.0?

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  • The problem is that the lenses created with segmentation with lens studio > of 2.0, don't work with snap camera?

    Have someone a solution? The lens studio support doesn't answer, and in the discord support have no idea how to solve.

    Thank you

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  • Nobody knows how to solve?

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  • any news?

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  • @... I am also having this issue. Has there been any update on this issue? 

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  • Folks,

    Search by lens name is disabled in Snap Camera currently. But you still can use unlock link pasted in search field to see a lens in Snap Camera,

    For Segmentation, only lenses made in 2.3.1 doesn't work in Snap Camera, for 2.3 Lens Studio lenses should work ok.

    Here is link for 2.3 on macOS

    and Windows

    Thank you,

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  • Hi Pavel. Thanks for the clarification. It answers my ticket I opened on March 06, 2020 @ 9:18 AM

    You're saying it is currently disabled. Can you tell us when this will be re-enabled?  Regards.

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  • Sébastien,

    We haven't announced this yet, but search is already enabled, can you please confirm that it works for you now?

    Thank you,

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  • I'm having the same issue.  I created the following 2 lenses in Lens Studio 2.3.1.  They are approved and viewable in snapchat.  but not on snap camera.  can you help me get them enabled?





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  • Hi Pavel.  thanks for getting these 2 working.  I have 1 more now.  And possibly 1 more than that later. :)  Can you help with this one:



    Thank you!

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  • Yea I like totally agree I said that myself they use the hair template themselveshelp so it should be fine for the creators to use it.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!