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  • Error with old snap lens file
    • Ialmosawi84
    • December 13, 2019 15:51
    23 comments
  • Face mesh update
    • Paigepiskin
    • December 13, 2019 01:40
    1 comment
  • Custom Materials Now Possible in Lens Studio!
    • Kaitlyn Benitez-Strine
    • December 12, 2019 17:00
    1 comment
  • I HAVE A PROBLEM PLEASE HELP ME
    • madline21_03
    • December 11, 2019 17:25
    3 comments
  • How to get skin color from the camera into a mask dynamically?
    • Permanently deleted user
    • December 11, 2019 11:49
    1 comment
  • How to apply a snapchat lens on a video instead of a webcam
    • Permanently deleted user
    • December 10, 2019 12:10
    2 comments
  • shrunken head Lens
    • Rbeaudi
    • December 05, 2019 20:35
    1 comment
  • This Lens contains brand imagery associated with Snap Inc.
    • Colin Tucker
    • December 05, 2019 17:23
    2 comments
  • Portal Lens Issues
    • JAK
    • December 04, 2019 21:25
    1 comment
  • How to import model with bloom effect
    • JAK
    • December 04, 2019 21:09
    2 comments
  • Body Occluder
    • JAK
    • December 04, 2019 17:30
    2 comments
  • Can't see Snap Camera output on OBS
    • alonh
    • December 04, 2019 08:48
    1 comment
  • Something new #must check share if u like
    • Navikhaira6
    • December 04, 2019 01:34
    0 comments
  • Lesson 3: Create lenss LUTs filter
    • rashed almansoori
    • December 03, 2019 22:18
    1 comment
  • I can't seem to set an opacity texture on my PBR material
    • Permanently deleted user
    • December 03, 2019 21:52
    2 comments
  • How to import .mtl files
    • JAK
    • December 03, 2019 18:14
    3 comments
  • Multiple controllers
    • Tanya Welters
    • December 02, 2019 11:17
    3 comments
  • why the background of my photos ins't transnparent
    • Permanently deleted user
    • December 01, 2019 15:06
    4 comments
  • Why did my len get rejected?
    • Eddy N
    • November 30, 2019 15:59
    • Edited
    1 comment
  • Lenses should utilize the Snapchat camera when taking Snaps
    • Permanently deleted user
    • November 30, 2019 00:43
    6 comments
  • #Sidhu Moosewala #legend
    • Navikhaira6
    • November 28, 2019 02:26
    2 comments
  • watermelon
    • Permanently deleted user
    • November 27, 2019 19:41
    0 comments
  • Hi
    • Permanently deleted user
    • November 27, 2019 15:01
    1 comment
  • cutout
    • zakia-saud2017
    • November 27, 2019 13:56
    1 comment
  • Lens link broken?
    • Dob
    • November 27, 2019 12:21
    2 comments
  • Creator Wallpapers
    • noah
    • November 26, 2019 18:56
    1 comment
  • Link to website in sponsored lense
    • Dob
    • November 26, 2019 15:34
    3 comments
  • Snapchat folders
    • noah
    • November 24, 2019 20:15
    1 comment
  • Allow user to move object
    • roooney-224
    • November 24, 2019 17:19
    3 comments
  • Is it possible for particles to move into an object?
    • Permanently deleted user
    • November 24, 2019 01:56
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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