The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Lens Studio does not open
    • name
    • October 31, 2019 13:02
    3 comments
  • Beer
    • Dominique
    • October 30, 2019 22:34
    2 comments
  • .
    • Permanently deleted user
    • October 30, 2019 13:02
    1 comment
  • Why was my lens rejected?
    • Eddy N
    • October 29, 2019 19:08
    2 comments
  • Animated filters
    • Nui Lauridsen
    • October 29, 2019 12:37
    1 comment
  • Left and right hand tracking
    • Permanently deleted user
    • October 29, 2019 12:18
    2 comments
  • Segmentation
    • Permanently deleted user
    • October 29, 2019 09:30
    1 comment
  • make lens work in the future
    • Permanently deleted user
    • October 28, 2019 22:22
    5 comments
  • Add emojies over your head
    • Hmvw02
    • October 28, 2019 20:34
    2 comments
  • Face Swap With Animal
    • Mike
    • October 28, 2019 17:39
    2 comments
  • Looking to Hire a Creator
    • Permanently deleted user
    • October 28, 2019 12:39
    0 comments
  • post effect - Base Lookup Table issue
    • גרה פיינבוך
    • October 26, 2019 22:54
    1 comment
  • Applied for OLC
    • Permanently deleted user
    • October 27, 2019 08:47
    • Edited
    5 comments
  • i cant make text that folows my sunlasses
    • Hmvw02
    • October 25, 2019 17:36
    1 comment
  • text stuck to filter when i move my head
    • Permanently deleted user
    • October 24, 2019 20:17
    9 comments
  • Trigger events?
    • Permanently deleted user
    • October 24, 2019 07:47
    2 comments
  • Using Snapcode Marker and Image Marker for 2 different triggers
    • Colin Tucker
    • October 23, 2019 16:42
    3 comments
  • Lens effect
    • Permanently deleted user
    • October 22, 2019 20:05
    1 comment
  • Tween Light Intensity or Color
    • AllChuckdUp
    • October 22, 2019 02:14
    1 comment
  • Snap Ads Manager
    • Laurent
    • October 20, 2019 17:33
    • Edited
    4 comments
  • "Omae Wa" Project file
    • Mikael Hagen Johansen
    • October 20, 2019 13:08
    2 comments
  • How long does it take for analytics to update?
    • Permanently deleted user
    • October 20, 2019 12:48
    0 comments
  • How long does it take for lense analytics to update?
    • Permanently deleted user
    • October 20, 2019 12:43
    0 comments
  • Face retouch
    • qm.to
    • October 19, 2019 17:19
    4 comments
  • [Example Project] Timing effects Featured
    • Olha
    • October 18, 2019 04:02
    3 comments
  • Advice for an effect : out of the shadows
    • Takinours
    • October 17, 2019 10:56
    • Edited
    2 comments
  • How to slowly enable a texture
    • loupis1
    • October 16, 2019 18:26
    5 comments
  • Looking to collaborate with a lens creator...
    • Kelly Cromwell
    • October 16, 2019 18:11
    2 comments
  • gpu not supported
    • Hihi Haha
    • October 16, 2019 14:06
    • Edited
    4 comments
  • How can I create a menu with buttons to change Post Effects?
    • kyrelltulp
    • October 16, 2019 08:52
    3 comments
  • «
  • ‹
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It