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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Move the image with a finger
    • Mobarak
    • August 14, 2019 17:41
    5 comments
  • Red Demon Horns & Red Eyes Lens
    • gwedomolyn
    • August 13, 2019 16:21
    1 comment
  • Game idea - scripting help needed [Paid]
    • Mike G.
    • August 13, 2019 09:43
    1 comment
  • Curve Text?
    • Riley Richlen
    • August 12, 2019 22:56
    2 comments
  • Create an orbiting crown
    • therealdadbeard
    • August 12, 2019 21:48
    3 comments
  • I want to move pictures
    • Mobarak
    • August 11, 2019 14:55
    1 comment
  • Body Occluder for Front Camera?
    • Stephen Riesenberger
    • August 09, 2019 15:07
    1 comment
  • Render Target as texture fails on different devices
    • Corey Austin
    • August 09, 2019 02:46
    1 comment
  • Glitch effect
    • Tomas Galvan
    • August 08, 2019 18:48
    2 comments
  • Copyright and rejection
    • Ouali
    • August 08, 2019 13:41
    2 comments
  • Starting a lens for my business
    • Shirley Chan
    • August 08, 2019 05:26
    • Edited
    1 comment
  • Download Your Own Lens Files?
    • Corey Austin
    • August 06, 2019 21:28
    2 comments
  • move 2D objects on 2d plane
    • Muneeb Islam
    • August 06, 2019 06:57
    2 comments
  • Full body segmentation and feet tracking
    • Dob
    • August 05, 2019 11:40
    2 comments
  • Help! New effect
    • Tomas Galvan
    • August 03, 2019 21:26
    1 comment
  • Official lens creator question
    • vilmantaso
    • August 02, 2019 10:49
    3 comments
  • Rejection
    • Fatoom_lenses
    • August 01, 2019 21:12
    21 comments
  • Help! (Camera)
    • Tomas Galvan
    • August 01, 2019 17:22
    1 comment
  • Export Tracking Data
    • Nick Scarcella
    • July 31, 2019 20:46
    1 comment
  • My lens got rejected for unlicensed, copyrighted-protected content.
    • Adam Absér
    • July 31, 2019 17:08
    7 comments
  • Colored Snapcodes?
    • Bailey Warner
    • July 31, 2019 15:02
    5 comments
  • Adding a frame that is never cropped
    • Vanessa
    • July 30, 2019 14:17
    3 comments
  • Problem with Shortcut
    • Brittany Hoxie
    • July 29, 2019 17:21
    14 comments
  • This Lens was rejected
    • Duaa Alshanfari
    • July 26, 2019 22:39
    5 comments
  • Hello
    • Mikael Hagen Johansen
    • July 26, 2019 22:08
    3 comments
  • World tracking Not supported in Portal Template
    • Nouha Ben Slimen
    • July 26, 2019 11:37
    3 comments
  • Community Lens - Modification
    • Cédric Robert
    • July 26, 2019 08:20
    2 comments
  • gitignore recomended
    • Eduardo González García
    • July 26, 2019 06:37
    3 comments
  • OLC
    • aram.karamanian
    • July 26, 2019 21:21
    • Edited
    3 comments
  • Here's to my all the Snapchat Lens Creators!!!
    • Ryan McCrone
    • July 25, 2019 18:51
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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