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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Help
    • beachben88
    • June 18, 2019 19:43
    6 comments
  • Blank My Lenses
    • Ms. Suaad Al Salti
    • June 18, 2019 12:01
    3 comments
  • Delete Rejected Lenses
    • hjaguila
    • June 17, 2019 18:55
    3 comments
  • Local Business Filter
    • myers0727
    • June 15, 2019 03:13
    1 comment
  • lens rejection
    • Deem Designer
    • June 14, 2019 18:25
    2 comments
  • file size is more than 4 MB
    • Mahmoud Mukhtar
    • June 12, 2019 19:51
    2 comments
  • User experience problem with Lens Studio: UNREASONABLE TOO MUCH MEMORY USAGE AND FREEZES (Hardware)
    • David Dimalanta
    • June 13, 2019 01:43
    • Edited
    6 comments
  • how to make a filter style lens
    • goseminoles97
    • June 10, 2019 20:12
    2 comments
  • Issue: Update exisitng lense using different project
    • hitpatel2328
    • June 10, 2019 09:06
    1 comment
  • Geolens or sponsored lens unlocked with code?
    • Moyosa Testing
    • June 07, 2019 13:25
    4 comments
  • Face Mesh Neck Movement
    • Maher Ahmed Raza
    • June 07, 2019 12:08
    • Edited
    4 comments
  • Lens under review 18+ hours
    • Emile swain
    • June 06, 2019 10:26
    2 comments
  • Face Stretch effects Segmentation
    • Nic
    • June 06, 2019 05:36
    3 comments
  • Different images on left/right of the glasses
    • Amanda Burns
    • June 04, 2019 21:09
    1 comment
  • My lens got rejected for no reason
    • Noah Grose
    • June 04, 2019 19:15
    2 comments
  • FBX animation and Shadows
    • Pete Collins
    • June 04, 2019 13:27
    3 comments
  • Lens Studio creation for an event
    • Bre Stetka
    • June 03, 2019 18:55
    3 comments
  • Uses Snap trademarks or products or suggests endorsement by Snap
    • Colin Tucker
    • June 03, 2019 18:33
    • Edited
    7 comments
  • Lens still under review
    • j0hnskot
    • June 03, 2019 14:49
    3 comments
  • Lost all of the stats on an updated lens
    • Deejdrobo
    • June 03, 2019 08:07
    3 comments
  • What is the method of preparing the lens to upload images from the camera?
    • rashed almansoori
    • June 03, 2019 03:26
    1 comment
  • Lens Studio keeps crashing
    • George Traynor
    • June 02, 2019 18:49
    1 comment
  • Lense keeps being rejected 24h after being approved
    • Dubuc Nathan
    • June 02, 2019 15:51
    2 comments
  • Copyright?
    • John Stempien
    • June 01, 2019 22:42
    2 comments
  • LENS STUDIO
    • Zainab Als
    • June 01, 2019 21:55
    1 comment
  • My lenses stats/meterics not visible
    • mayankesh ranjan
    • June 01, 2019 06:46
    4 comments
  • Genderfilter
    • Mister Anderson
    • June 01, 2019 02:15
    2 comments
  • How to Design Snape Lenses
    • xal7akami x
    • June 01, 2019 02:01
    1 comment
  • OLC
    • Saleh Al Ameri
    • May 31, 2019 20:25
    2 comments
  • Issue with Image in Lens
    • Abbey Good
    • May 31, 2019 16:31
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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