Hi, I submitted 2 of my lenses yesterday. But I am unable to see any stats in "MY LENSES" section. Can anyone help me with that.
Below are both lenses link
1)https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=bd10f9688bce4fde99bf63944d2d4a06&metadata=01
2)https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=90839a2f56614218b365ec7d13e2c2ac&metadata=01
I am also attaching the screenshot
Thanks in advance!
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Mayankesh,
Thanks for bringing this to our attention!
Our Engineers are aware of it and are working on a fix. You should be able to see your statistics back up again shortly.
Cheers,
Karolina
Hi, I am facing the same issue.
How do I get the stats on 'My Lenses'? It is showing nothing.
Amrutha R
There's a server issue right now, so no one's statistics are updating give it some time, it should be fixed anytime this week if not just be patient, can't promise it's gonna be fixed next week.
Hey Amruthaaa_r,
The issue affecting Lens Insights should be resolved now. Can you take a look and let me know if things look right on your end? Keep in mind that per-Lens statistics update every 15 minutes whereas total statistics updates once per day.
Cheers,
Vincent