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My lenses stats/meterics not visible

  • Hi Mayankesh,

    Thanks for bringing this to our attention!

    Our Engineers are aware of it and are working on a fix. You should be able to see your statistics back up again shortly.



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  • Hi, I am facing the same issue.

    How do I get the stats on 'My Lenses'?  It is showing nothing.

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  • Amrutha R


    There's a server issue right now, so no one's statistics are updating give it some time, it should be fixed anytime this week if not just be patient, can't promise it's gonna be fixed next week.

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  • Hey Amruthaaa_r,

    The issue affecting Lens Insights should be resolved now. Can you take a look and let me know if things look right on your end? Keep in mind that per-Lens statistics update every 15 minutes whereas total statistics updates once per day.


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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!