error":"invalid_request","error_description

  • Hello,

    My first advice would be to edit the code out from from your post.

    The one after "state". I dont know what it is for, but can be something you dont want to show someone.

    Go to snapchat app, it will follow up with some instructions it says. 

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  • Hey Cédric,

    Did n-mikael's solution work for you? If not we'd be happy to further troubleshoot. To do so you will need to submit a bug report form. Please go here and click "Report a Bug or Crash" to fill out all the details of the incident.

    Thanks,
    Kaitlyn

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  • Hi Kaitlyn, 

    No...I will report the crash. But for instance, there is no solution to log out and there is always this message when i want publish something on lens studio

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  • Question, is your snapchat account verified with email or phone?

    https://support.snapchat.com/a/change-email

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  • Yes, 

    In fact, the first time i would create a new account with my email company. But I forgotten there was a SMS verification and my number was already used for my personnal account. So, i change the e-mail on my mobile app with my company email. But when i turned back on lens studio, this message is appear when i want publish a lens 

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  • That's strange. Sounds like a bug.

    Submit the form above so they can figure it out for you :) 

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  • Hello, 

    For information, I have resolved the issue. You need to trash the memory folder directly on the mac library and re-install lens studio. 


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  • Awesome!

    Thank you for responding back with the solution, i have taken note of that.

    Glad you figured it out.

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  • Hello, can anyone explain to me how to fix this on Windows? I have reinstalled Lens Studio but this message keeps showing for some reason (I'm not sure what "trash the memory folder directly" means)

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  • I have found a fix for Windows

    1- Delete the "Snap" folders under the "Local" and "Roaming" folders present at "C:\Users\YourUserName\AppData"


    2- Reinstall Lens Studio

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