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  • lens rejected
    • Ahmedbarwre
    • October 04, 2019 10:18
    3 comments
  • Square Face
    • The MDB
    • October 01, 2019 00:28
    1 comment
  • costume to body issue
    • גרה פיינבוך
    • September 30, 2019 16:42
    • Edited
    1 comment
  • Countdown Template Fix
    • Jacob Knipfing
    • September 27, 2019 21:07
    • Edited
    0 comments
  • Verified request no answer
    • askjonte
    • September 27, 2019 14:06
    1 comment
  • Cant Import the image/clip I download in my files.
    • Josh Seabrook
    • September 26, 2019 16:03
    1 comment
  • Glowy face effect
    • Beauty Guru
    • September 26, 2019 14:32
    2 comments
  • I want to login into with my Ads Manager account
    • gbenga
    • September 25, 2019 19:17
    1 comment
  • game lens Help
    • Muneeb Islam
    • September 25, 2019 10:08
    2 comments
  • Offical lens creative partner celebration lens
    • Alex Scale
    • September 25, 2019 09:31
    2 comments
  • Juggling with hand
    • Permanently deleted user
    • September 24, 2019 13:58
    1 comment
  • Official lens creator
    • Astro-saleh
    • September 23, 2019 17:46
    4 comments
  • My lens loads incorrectly
    • maxspy188
    • September 23, 2019 15:31
    6 comments
  • Subdivision surfaces from Cinema 4D?
    • none
    • September 23, 2019 05:08
    1 comment
  • Lens Studio Update
    • aram.karamanian
    • September 22, 2019 23:00
    1 comment
  • How to have 2 lens : 1 for the Front and 1 for the rear Camera ?
    • Laurent
    • September 20, 2019 16:11
    • Edited
    1 comment
  • Face Mask - Deforming Custom Mesh?
    • Permanently deleted user
    • September 20, 2019 13:40
    1 comment
  • Lens Quality
    • Tauguylar brice
    • September 19, 2019 10:36
    1 comment
  • Face-Inset animation and Face-Inset with other effects
    • Barry Harbour
    • September 19, 2019 00:06
    1 comment
  • Sunburn effect
    • Tanya Welters
    • September 18, 2019 07:54
    2 comments
  • Export Portrait Particles from template
    • AllChuckdUp
    • September 14, 2019 00:46
    1 comment
  • How to either copy an asset or instantiate directly from path
    • Patrick Critz
    • September 12, 2019 19:35
    1 comment
  • how can I look away from a marker and still see my 3D object anchored to the location?
    • Permanently deleted user
    • September 12, 2019 15:24
    2 comments
  • Issue with mesh texture
    • Liam
    • September 11, 2019 16:33
    • Edited
    1 comment
  • Hand painting lens big issues
    • mrtolien
    • September 11, 2019 14:06
    11 comments
  • Graphics and Lens studio
    • nairibphotography
    • September 11, 2019 11:54
    1 comment
  • Custom Face Mesh with Face Image Picker
    • Barry Harbour
    • September 10, 2019 20:54
    2 comments
  • Snap Camera doens word. Anyone else?
    • Dmitriy Chelovyan
    • September 10, 2019 20:45
    2 comments
  • When creating your own snap lens, can you use one you've created in lens studio?
    • Permanently deleted user
    • September 09, 2019 13:26
    1 comment
  • Reveal Post effects with hand tracking.
    • AllChuckdUp
    • September 09, 2019 00:03
    15 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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