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Hand painting lens big issues

  • Hi mrtolien, 

    We can help you out with this issue with some more information. Please look out for an email from Zendesk asking for more details!



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  • Hi, Im having the same issue with my hand painting lens. Works in Lens Studio but not on my iPhone X.


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  • Hi allChuckdup,

    Can you describe more what seems to be the problem?

    If you'd like to report a bug, please let them know at

    Make sure to include as much information as you can, and also the project file. 

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  • Hey Guys,

    I updated the hand eraser project file to works with the latest Lens Studio and Snapchat.

    Here is the project file it should fix all the problems.




    Let me know if you still have any problems.



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  • How do you make a hand painting lens? Are you instantiating prefabs on update at each hand position?

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  • Thank you so much for sharing this info with us.

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  • Thanks for sharing this wonderful information with us.This is very helpful for us. Thanks again,

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    Hey, I've been putting a quality content and my content is being shared by some top content and marketer on the internet but still unable to perform better in search MY

    fastway courier tracking  

    IS  can anyone from the team look into this?

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  • I also faced the issues regarding the hand paints lens as you can seehere but then I solved its errors.

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  • This is an awesome post.Really very informative and creative content.

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  • Thanks for the post.. Here are the some interesting posts regarding your niche. Check now-Animal Belly Rings

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!