When i try to import my own 3D scene into the portal template, the camera acts strangely when the user moves around.
Often the camera will either not move when the user walks, or it will move quickly all at once, or the camera will rapidly move straight up or "fall" through the ground.
Is there a way to improve the stability of the camera when in customized portals?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
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Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Hey Jack,
That's a strange behavior.
But for your information using Native AR which is ARKit on iPhone or ARCore on android it takes some times to run it needs to detect the ground first and then it will start the tracking.
But if your problem is nothing like that you can share the project file and we will look at it and try to figure out and fix the problem for you.
Let me know.
Cheers,
Amir.