Dear All,
I have created some lens.. and recently i moved them from the local HardDisk to Cloud.
And when im trying to open on of the old project that i moved to the cloud storage im getting the below error,
Project was not opened! !extractDataFiles:No data and scene file missing
Even i try to copy back on of the project to the local Hard Disk im getting the same error.
Can any one help me in this...
Regards
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hello
Any help!!!
Hi Sayed,
Can you share with us the project / take a screenshot of the folder? Does the folder include a .lsproj, a public folder, and a project.data file? Each of these items are important to the project--without them, you may encounter the error which you've described.
Thanks!
Jonathan
Hi Jonathan,
I have two files but the third one project.data is not showing,, i dont know jow its disappear from the root folder for each project
Hello,
I manage to get the project.data file. but im still not able to open the project from the cloud storage...
is their any way to help in this??
Hello,
After i copy the project from the cloud storage to my laptop document i get the below error.
Project was not opened! !extractDataFiles:Cannot extract dir:/Users/sayed/Documents/3asher/project.data
Any idea how to fix it!!!
Can you please take a screenshot of your folder so we can see if you miss any files.
What kind of error are you getting when you open the project? please take a screenshot of that aswell, and upload to imgur or any image hosting site
Hi I already met this problème you just have to double click on the file project.data to re uploaded it on your Mac. You will this file on your project folder.
Hello,
This is a screen shot for one of the project i did before.
https://ibb.co/pRjTgLF
https://ibb.co/9hrJvTc
Hellllo,,,
Any help!!!!
No help from any one!!!!
Hi,
Can you take a screenshot of your project folder, so we can see all files in the folder
This is a screen shot for one of the project i did before.
https://ibb.co/pRjTgLF
https://ibb.co/9hrJvTc
https://ibb.co/Qc6C7Rd
Like this,
This is the screen shot
https://ibb.co/Qc6C7Rd
This is on apple macbook pro
Looks fine for me,
Try reaching out lens studio team and they will try figure it out
https://support.lensstudio.snapchat.com/hc/en-us/community/topics
click "report a bug or crash"
I already did that through the snap lens application.. waiting for their reply
@Sayed.AlMosawi did you try to double click on the file "project.data" (see your capture) ?This is resolve the problem each time for me.
The file is on the cloud not in your local drive.
Yes i tried that but nuthin is happening
The files in cloud,,
I copied some of the projects to the local drive also and still the same issue... i dont know what happen
Hello,
Still no solution for that.. im trying to edit old lens project and im stuck in this issue :(
Hey. I see you are using Mac. Check where you are saving your files. If you are saving your files in a folder that you Mac uploads to the cloud then that will be the problem. When macs do this, they then delete part of the file and in order to use this file again you have to re download it. So look for the file, press the cloud icon then try to open it in the lens studio. I recommend you save it somewhere like on a flash drive.
The below screen shot from my local drive and all are downloaded the one i want to work with.. but still the same issue..
The below screen shot from my home cloud storage and its the same error.
I already met this problem you just have to double click on the file project. Data to re uploaded it on your Mac. You will this file on your project folder.