Hi there,
I've produced a lens which works perfectly on the snap app, but when I load the lens in snap camera, nothing loads when the lens is selected. Is there any reason for this?
Also, it seems like snap camera takes longer to index searching the lens upon the lens going live. Is there some guidance as to how long this indexing takes?
Thanks
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Does Lens Studio 2.3.1 have any compatibility issues with Snap Camera?
Upload Camera Roll pictures as snap
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=1380e63443ef421f8ad4a86b117b2a3b&metadata=01
Looking into it. This seems to be an issue with the shoulder tracking controller and the associated Orthographic Camera. When I remove these, the lens loads the remaining features.
And my final test for day was to upload the Shoulder Tracking template from lens studio with no changes. This doesn't work. Any advice on when this will be fixed?