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It does not fit the screen

  • Settings > Display > Scale and layout > 100%

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  • Thank you!

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  • I have another problem now, I'm unable to pair my mobile, it says "something went wrong", I did not have this problem with my previous lens project but I have it now, what should I do?

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  • It’s a internet issue “something went wrong” only pops up when your internet is not working on lens studio

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  • No, I'm able to browse very well and do other things except for pairing, it's been the same since the last 2 days.

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  • Weird

    Click the panel on the top and click Disconnect after you disconnect reconnect and check if that helps

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  • The panel is called Pairing

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  • Thanks but it didn't work, It worked only after reinstalling snapchat

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  • It's only work on snapchat. You can check some files which make errors and restore some of their data.

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  • Figured out what should be blamed for it on my system. In the home windows show settings the scale and format changed into set to a hundred and fifty%. Setting it to a hundred% fixed the issue, but I can see why 150% is recommended. Read more about it.

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  • It's just work on snapchat. You can check a few records which make blunders and reestablish a portion of their information.

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  • yes its work on snapchat too. you can check i also did this with some cool built templates

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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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Happy creating!