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  • snapML lens rejected for nudity
    • Marco Vanossi
    • July 07, 2020 07:26
    0 comments
  • Combine Two Templates (Sunglasses and Baseball Cap)
    • Permanently deleted user
    • July 07, 2020 00:32
    1 comment
  • [TUTORIAL] how to make a Style Transfer
    • Kanz
    • July 07, 2020 00:27
    0 comments
  • SnapML review very slow (since thursday)
    • Marco Vanossi
    • July 06, 2020 19:05
    2 comments
  • [Tutorial] How to create moving, customizable and randomized grain in Lens Studio
    • RYΛN SHIELDS
    • July 08, 2020 14:54
    • Edited
    17 comments
  • Can I tweak material graph parameter of a specific scene object?
    • Permanently deleted user
    • July 06, 2020 16:05
    3 comments
  • Lens Studio crashes when trying to import a media file on new windows 10 update
    • balta.mg
    • July 06, 2020 05:12
    1 comment
  • Snap Camera on FB Messenger
    • se3e3e3
    • July 05, 2020 05:22
    4 comments
  • how to duplicate camera
    • simsmok
    • July 03, 2020 14:20
    3 comments
  • snapML fails to load model
    • Marco Vanossi
    • July 03, 2020 14:16
    2 comments
  • SNAP CAMERA FORCE CLOSED
    • none
    • July 03, 2020 08:44
    3 comments
  • Wrongly Rejected Lens
    • nikhilodeon12
    • July 03, 2020 06:44
    • Edited
    8 comments
  • [EXAMPLE PROJECT] SnapML: Face Mask Classification and Segmentation Featured
    • Nico S
    • July 02, 2020 22:22
    4 comments
  • Question for Lens Studio Team.
    • ItzJustSamu
    • July 02, 2020 02:16
    4 comments
  • Blend node dropdown is missing?
    • Josh Beckwith
    • July 01, 2020 20:13
    2 comments
  • How to make "Guess the Giberish"
    • Ryan Alvi
    • July 01, 2020 17:35
    2 comments
  • Video doesn't play in lens, only in preview
    • JFar
    • July 01, 2020 15:32
    • Edited
    0 comments
  • Critical bug fix for snapML lens
    • Marco Vanossi
    • July 01, 2020 08:21
    0 comments
  • Animating Particle Emitter?
    • Permanently deleted user
    • June 30, 2020 19:51
    1 comment
  • Video texture in segmentation controller not playing sometimes
    • Jeremy Peterson
    • June 30, 2020 15:26
    1 comment
  • rejected for false reasons
    • j.patn
    • June 30, 2020 06:56
    2 comments
  • Updating face texture doesn't update preview
    • Marco Vanossi
    • June 30, 2020 00:58
    3 comments
  • Add @ When Lens Opens
    • savannahshu
    • June 29, 2020 04:10
    1 comment
  • Face crop texture vs Face texture
    • Marco Vanossi
    • June 29, 2020 00:53
    • Edited
    1 comment
  • Image frame for landmarks
    • Marco Vanossi
    • June 28, 2020 23:19
    • Edited
    1 comment
  • Eye tracking rotation only syntax error
    • Jonah-Cohn
    • June 28, 2020 20:24
    2 comments
  • Skeletal tracking
    • Richard Gray
    • June 28, 2020 13:09
    1 comment
  • Lens statisctics
    • Biistis
    • June 28, 2020 11:40
    3 comments
  • Downloading Lens Studio V2.3.1
    • Permanently deleted user
    • June 28, 2020 10:49
    • Edited
    2 comments
  • save log to file
    • Marco Vanossi
    • June 28, 2020 00:38
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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