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  • Official Lens Creator
    • mohandhir
    • July 11, 2020 03:47
    1 comment
  • [Tutorial] Mini Game 03 -- Game States, UI Scores, and Persistent Storage Featured
    • Nico S
    • July 17, 2020 18:23
    • Edited
    6 comments
  • make Style Transfer easily.
    • ibrahimalrwili
    • July 10, 2020 23:17
    • Edited
    0 comments
  • camera effect
    • simsmok
    • July 10, 2020 19:41
    7 comments
  • Particles Appear differently in Lens Studio Preview vs. phone
    • Permanently deleted user
    • July 10, 2020 17:58
    1 comment
  • Going Rainbow Arch
    • Permanently deleted user
    • July 10, 2020 14:45
    4 comments
  • Request an explanation of the sliding tape
    • abu_saoud
    • July 09, 2020 19:54
    0 comments
  • Business filter marked invalid due to error yet lens studio does not log any errors
    • Douglas Lilliequist
    • July 09, 2020 16:28
    1 comment
  • UI Toggle Text visibility
    • Permanently deleted user
    • July 09, 2020 14:06
    1 comment
  • hide myself at keystroke press
    • Permanently deleted user
    • July 09, 2020 09:15
    4 comments
  • Detailed explanation of Lens Studio in Arabic (Lens Studio), the latest version (Version 3.0) Part Two
    • Maha
    • July 09, 2020 00:59
    1 comment
  • color UI Widgets ( arabic )
    • ibrahimalrwili
    • July 08, 2020 22:09
    1 comment
  • Can't find "official" lens on SnapCam
    • simonshelli
    • July 08, 2020 20:13
    0 comments
  • Stuck on In Review Glitch
    • Hubertl
    • July 08, 2020 19:46
    1 comment
  • Add text in the Snapchat lens ( Arabic language )
    • ibrahimalrwili
    • July 08, 2020 19:12
    0 comments
  • Verification
    • richboistreeter
    • July 08, 2020 18:53
    1 comment
  • Face 3D and 2D Download Lens Studio Example Projects
    • ibrahimalrwili
    • July 08, 2020 18:39
    • Edited
    0 comments
  • [Tutorial] How to make custom text appear for specific users
    • RYΛN SHIELDS
    • July 08, 2020 17:09
    • Edited
    1 comment
  • 2d images on face image
    • j.patn
    • July 08, 2020 17:02
    1 comment
  • eye patch
    • cchott18
    • July 08, 2020 15:11
    0 comments
  • Video texture not playing
    • Douglas Lilliequist
    • July 08, 2020 13:19
    0 comments
  • FILTER HELP PLEASE
    • Yosongrapix
    • July 08, 2020 10:20
    • Edited
    11 comments
  • My lens got rejected for no reason
    • Noah Grose
    • July 08, 2020 09:08
    1 comment
  • snapML custom data array as input
    • Marco Vanossi
    • July 08, 2020 03:48
    1 comment
  • Lens taken down for no apparent reason
    • Permanently deleted user
    • July 07, 2020 21:06
    2 comments
  • Sky and Ground Segmentation Simulaneously: Scale issues?
    • fncischen
    • July 07, 2020 21:04
    2 comments
  • put video as background in segmentation template
    • Permanently deleted user
    • July 07, 2020 16:04
    9 comments
  • Video delay effect
    • Alex Scale
    • July 07, 2020 12:57
    5 comments
  • Audio is too loud when recorded
    • Permanently deleted user
    • July 07, 2020 12:56
    3 comments
  • Snapcode Scan-animation?
    • Dweeh
    • July 07, 2020 08:32
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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