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  • Blurring Issue
    • Amber D
    • August 24, 2020 18:09
    4 comments
  • MY LENS UNDER MAINTENANCE
    • Cheema
    • August 24, 2020 15:24
    3 comments
  • SnapML: is the .dnn format documented?
    • Permanently deleted user
    • August 24, 2020 11:49
    1 comment
  • about OLC
    • priynshu.chouhn
    • August 24, 2020 09:15
    5 comments
  • OLC
    • Jeet_002
    • August 23, 2020 15:51
    2 comments
  • FREE Saber Overlay pack + TUTORIAL
    • Nathansandars
    • August 23, 2020 14:36
    1 comment
  • Lense
    • Aatman virani
    • August 23, 2020 10:37
    2 comments
  • My Lens Was Taken Down.
    • i_eatpears326
    • August 22, 2020 22:09
    1 comment
  • editable text
    • priynshu.chouhn
    • August 22, 2020 14:41
    1 comment
  • How to get my Snapchat verified
    • Abex91
    • August 22, 2020 11:13
    13 comments
  • How can I replace the default shoes in foot tracking?
    • Permanently deleted user
    • August 21, 2020 23:31
    7 comments
  • Regarding Latte Machine Account
    • Permanently deleted user
    • August 21, 2020 23:24
    1 comment
  • Can't position face image
    • norimous
    • August 20, 2020 21:08
    11 comments
  • Non OLC Lens List
    • Nicole M
    • August 20, 2020 20:01
    2 comments
  • Certain Materials Interfering with Layers
    • eykayare
    • August 20, 2020 08:40
    1 comment
  • [Tutorial] Create a Simple High Score Lens - Part 1
    • Eswar Mohan
    • August 20, 2020 03:27
    1 comment
  • No abre el programa SnapCamera
    • Permanently deleted user
    • August 20, 2020 00:28
    2 comments
  • Getting Verified
    • gl03v
    • August 19, 2020 21:31
    5 comments
  • Is it possible to view the My Lenses / Lens Insights page in a browser?
    • it's derek
    • August 19, 2020 20:20
    3 comments
  • Machine Learning - Position and Rotation, Masking etc
    • Permanently deleted user
    • August 19, 2020 15:52
    • Edited
    5 comments
  • Profil Creator empty
    • Kamel94420
    • August 18, 2020 16:28
    3 comments
  • Filters
    • deema1889
    • August 18, 2020 14:55
    1 comment
  • White Image threshould
    • Anas Olabi
    • August 18, 2020 12:27
    2 comments
  • Can you use dynamic text in Snap Camera?
    • it's derek
    • August 18, 2020 11:40
    2 comments
  • Pending
    • ItzJustSamu
    • August 17, 2020 23:17
    • Edited
    4 comments
  • [Guide] Full Body Triggers
    • Wolf
    • August 20, 2020 18:21
    • Edited
    13 comments
  • [Tutorial] How To Create a Kira Kira / Bling Snapchat Lens
    • julien
    • August 16, 2020 19:06
    • Edited
    5 comments
  • my scripting does not work
    • krishmankoo13
    • August 16, 2020 17:26
    2 comments
  • [Tutorial][SnapML] Adjusting Style Transfer Lenses for SnapCamera
    • Olha
    • August 15, 2020 00:12
    • Edited
    5 comments
  • OLC Program/How do I submit?
    • Permanently deleted user
    • August 16, 2020 03:22
    • Edited
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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