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  • Face Mask Glare/Lines coming from it bug?
    • Permanently deleted user
    • September 18, 2020 05:14
    14 comments
  • Input Detection...
    • Permanently deleted user
    • September 17, 2020 15:46
    2 comments
  • Dynamic 3D Text
    • modelsbymike3d
    • September 17, 2020 15:40
    1 comment
  • [TEMPLATE] Person Detection
    • Jonah-Cohn
    • September 17, 2020 15:34
    17 comments
  • can i use snapchat filters to make videos.
    • Permanently deleted user
    • September 17, 2020 13:55
    2 comments
  • [Tutorial] Make your own Virtual Try On - Shoes
    • Emiliusvgs
    • September 17, 2020 14:00
    • Edited
    8 comments
  • Snap Camera - Blank Featured/Top Community Lenses + No Search Bar
    • Permanently deleted user
    • September 17, 2020 05:03
    7 comments
  • How to trigger callback after each cycle of Animation?
    • Krunal
    • September 16, 2020 20:28
    0 comments
  • Your GPU is not supported. It either doesn't support Open GL 4.1 or has outdated drivers installed
    • Permanently deleted user
    • September 16, 2020 15:30
    2 comments
  • Backround
    • ddawgbeast
    • September 15, 2020 19:33
    1 comment
  • How to change blend mode of masked person
    • Permanently deleted user
    • September 15, 2020 16:12
    1 comment
  • Webcam Lens not working During Trampolining
    • Permanently deleted user
    • September 15, 2020 06:00
    5 comments
  • Help in building and how tos
    • Permanently deleted user
    • September 14, 2020 21:09
    7 comments
  • My Lens works fine on Android but not on IOS
    • uranus_silver
    • September 14, 2020 21:15
    • Edited
    3 comments
  • Follow path lens help
    • nolan_742
    • September 14, 2020 16:01
    0 comments
  • How do I connect my phone camera to my PC using Snap Camera?
    • Permanently deleted user
    • September 13, 2020 09:42
    1 comment
  • Problem :Hand tracking and Foot tracking together
    • Anothervishal
    • September 12, 2020 15:01
    0 comments
  • Snap camera on Zoom keeps crashing
    • none
    • September 11, 2020 19:22
    1 comment
  • Microsoft Teams won't Work
    • Permanently deleted user
    • September 11, 2020 14:09
    3 comments
  • Lens Rejected
    • souldelusion
    • September 11, 2020 05:05
    6 comments
  • Help with Behavior Script
    • Malmiller5
    • September 10, 2020 23:16
    6 comments
  • Smoke background
    • Takinours
    • September 10, 2020 18:58
    3 comments
  • Ground Segmentation Occlusion on floating objects
    • Permanently deleted user
    • September 10, 2020 17:35
    0 comments
  • UI toggle button
    • priynshu.chouhn
    • September 10, 2020 16:35
    2 comments
  • lens questions
    • Shcreation4
    • September 10, 2020 15:25
    11 comments
  • Snap Camera
    • Permanently deleted user
    • September 09, 2020 23:05
    3 comments
  • Twitch extension missing?
    • Permanently deleted user
    • September 09, 2020 19:11
    9 comments
  • Snap Camera and MacOS 11 Big Sur
    • Permanently deleted user
    • September 09, 2020 07:42
    9 comments
  • Audio effects don't play back
    • Pete Puskas
    • September 08, 2020 14:32
    1 comment
  • Texture problem
    • Takinours
    • September 08, 2020 07:37
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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