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  • My new filter killua x rejected for copyright
    • offcialmalcolm
    • October 13, 2020 12:32
    3 comments
  • Face Mesh cover mouth
    • Pete Collins
    • October 13, 2020 09:52
    2 comments
  • Why .. please take a look at that
    • athb.almsha3r
    • October 13, 2020 03:36
    8 comments
  • sharpening add in lens
    • Permanently deleted user
    • October 12, 2020 23:30
    2 comments
  • Lens studio won't open
    • Permanently deleted user
    • October 12, 2020 22:59
    2 comments
  • My text on Lens studio don't appear
    • Camila Gómez
    • October 12, 2020 22:16
    1 comment
  • Tips and Advice
    • anl7j
    • October 12, 2020 21:00
    3 comments
  • Action when Face tracking loses it track
    • Permanently deleted user
    • October 12, 2020 20:35
    4 comments
  • Lens Studio certification
    • Deepakjoshi400
    • October 12, 2020 16:09
    6 comments
  • I Can't Use Snap Camera On MS Teams
    • Yuvaan Ohri
    • October 12, 2020 05:23
    1 comment
  • Creating Wings
    • Permanently deleted user
    • October 10, 2020 21:29
    2 comments
  • Free services
    • anl7j
    • October 10, 2020 11:36
    2 comments
  • Machine Learning Lens Review Time
    • RYΛN SHIELDS
    • October 10, 2020 02:50
    • Edited
    3 comments
  • Reallusion Character Creator Materials
    • Calvin Wayne
    • October 10, 2020 01:30
    • Edited
    4 comments
  • Shoppable AR
    • Permanently deleted user
    • October 09, 2020 14:04
    5 comments
  • Stretch Object Between Feet in Foot Tracking Template?
    • Noah Lupowitz
    • October 09, 2020 13:09
    • Edited
    8 comments
  • Trying to place head portrait on 3D plane
    • Permanently deleted user
    • October 09, 2020 10:00
    2 comments
  • lens rejection
    • addi
    • October 09, 2020 00:16
    1 comment
  • Ayuda
    • Permanently deleted user
    • October 08, 2020 21:30
    3 comments
  • Screen Image Boundaries Issue
    • yajanrjoshi
    • October 08, 2020 17:08
    2 comments
  • Is there anyway to increase the logo size on the Baseball Cap filter
    • norimous
    • October 08, 2020 04:41
    • Edited
    7 comments
  • Delay initializing the 3D object positions
    • Peter Steiner
    • October 07, 2020 18:31
    2 comments
  • How do I appeal a lens removal?
    • elliottplant
    • October 07, 2020 18:14
    4 comments
  • How to make a disco ball
    • Camila Gómez
    • October 07, 2020 15:27
    1 comment
  • Missing Snap Inc Filters on Snap Cameraa
    • Luca
    • October 07, 2020 08:16
    3 comments
  • why my lens is rejected its my copyright content
    • Shcreation4
    • October 07, 2020 07:57
    3 comments
  • AR Interactive Video Billboard
    • crazy-superboy
    • October 06, 2020 22:34
    4 comments
  • Prescription Lens Blur
    • Permanently deleted user
    • October 06, 2020 18:59
    1 comment
  • Lens Studio Twitch Stream
    • RYΛN SHIELDS
    • October 06, 2020 12:04
    2 comments
  • HOW TO FIX "NO AVAILABLE CAMERA INPUT" ERROR
    • Permanently deleted user
    • October 06, 2020 10:25
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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