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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Unwanted Grain in Filters
    • Cheema
    • October 20, 2020 09:22
    1 comment
  • "Rancher Lens" style face morphing?
    • ichabodcole
    • October 20, 2020 00:06
    0 comments
  • sharpen effect in lens shader
    • Permanently deleted user
    • October 19, 2020 23:14
    • Edited
    9 comments
  • Public Profile
    • deepakdeeps12
    • October 19, 2020 16:31
    3 comments
  • People can´t see me
    • Permanently deleted user
    • October 19, 2020 14:18
    2 comments
  • url snap camera
    • Permanently deleted user
    • October 19, 2020 12:27
    • Edited
    2 comments
  • Can't find my favorite lense
    • Permanently deleted user
    • October 19, 2020 04:38
    1 comment
  • lens
    • deema1889
    • October 19, 2020 01:30
    1 comment
  • Texture appearing low res and noisy
    • Permanently deleted user
    • October 19, 2020 01:19
    3 comments
  • I wanna get the OLC HOW CAN I get
    • Hamoka7
    • October 18, 2020 21:38
    3 comments
  • Collage Frame
    • i_amprince6804
    • October 18, 2020 11:57
    1 comment
  • Filter stuck on " In Review " but he is active
    • What
    • October 18, 2020 09:21
    4 comments
  • Lens studio
    • harmandhiman.13
    • October 18, 2020 08:14
    2 comments
  • Search button in snap camera shows only community lenses
    • Permanently deleted user
    • October 18, 2020 06:26
    7 comments
  • 2 person
    • dritydrops
    • October 18, 2020 01:42
    4 comments
  • Adding Lut To Kira Kira
    • nana_mitch
    • October 17, 2020 08:00
    7 comments
  • about snap camera
    • Permanently deleted user
    • October 17, 2020 04:04
    2 comments
  • Helping with adding materials to 3d model
    • Permanently deleted user
    • October 17, 2020 03:21
    3 comments
  • Lens rejected for "copyright"
    • Hogvoldo
    • October 16, 2020 12:17
    3 comments
  • About public profile
    • Biistis
    • October 15, 2020 19:00
    39 comments
  • face mesh help
    • dritydrops
    • October 15, 2020 16:34
    7 comments
  • My Hoverboard Camera Not working
    • Permanently deleted user
    • October 15, 2020 09:01
    1 comment
  • Preview Video Streching
    • savannahshu
    • October 15, 2020 01:45
    4 comments
  • racist spam reporting
    • alice.atz
    • October 14, 2020 19:31
    4 comments
  • lens test
    • dritydrops
    • October 14, 2020 17:50
    5 comments
  • Looking for a JS Programer
    • Cheema
    • October 14, 2020 17:02
    1 comment
  • Triggering color change when user moves?
    • Permanently deleted user
    • October 14, 2020 16:50
    3 comments
  • lens issue
    • Technology Man
    • October 14, 2020 07:56
    4 comments
  • Add Blendshapes to my Mesh
    • Permanently deleted user
    • October 13, 2020 15:59
    • Edited
    3 comments
  • I have lost all my favorite filters
    • Permanently deleted user
    • October 13, 2020 14:30
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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