We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!

Hey @...
As far as i know some lenses of snapchat does not work on Snap Camera. ( at least for me)
Would be nice if someone knows if there is a solution for this.
Cheers,
SirQu3ntin
Here is the Link for the Bald Filter you're looking for just copy and paste the URL into the search Bar in Snap Camera and the Filter Should Appear this is the only current way for you to get Snap Inc Filters.
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=8a571889750745fe9b4ca3cf599dbd6f&metadata=01
Hey ItsJustSamuel, I tried pasting the link but it says no results found. Any idea how to fix this?
Pasting the link also only works for community lenses. This sucks. Snap Inc should really consider including their own lenses in search results because they are the most efficient lenses after all.
would be very useful advertisement tool for snapchat
Hey @...
I think some Snap Inc lenses does not work for Snap Camera, but iam not quite sure if there is another way. Just pasting the link from smartphone to PC did not work for me unluckily :/
Cheers,
SirQu3ntin
Hey SirQu3ntin
I don't think compatibility is an issue. You see, on the home page i can find a snap Inc. filter called "messy hairstyle" and i can apply it successfully but when i put it in the search bar, it just doesn't show up. I guess this is the only drawback with the app. Otherwise its amazing.
Thanks for letting now!