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  • 사용하고 나서부터 카메라가 작동하지 않아요
    • Permanently deleted user
    • November 01, 2020 11:42
    1 comment
  • Lidar scaling
    • Dennis Windowmaker
    • October 31, 2020 12:19
    6 comments
  • Lens update
    • Ralfs
    • October 31, 2020 09:44
    6 comments
  • my lens got taken down
    • jaysander.b
    • October 31, 2020 04:33
    • Edited
    2 comments
  • Commercial Use
    • Permanently deleted user
    • October 30, 2020 17:44
    2 comments
  • Someone please help me find this snapchat lense
    • cherry_sterni
    • October 30, 2020 17:15
    0 comments
  • How can I put teeth on my mask?
    • Camila Gómez
    • October 30, 2020 16:50
    1 comment
  • Eye balls light
    • Camila Gómez
    • October 30, 2020 14:40
    4 comments
  • I need help with face occluder
    • jaysander.b
    • October 30, 2020 06:28
    1 comment
  • Clothing that doesn’t mask hands
    • Permanently deleted user
    • October 30, 2020 02:21
    0 comments
  • Unable to submit lens with large SnapML model
    • modelsbymike3d
    • October 29, 2020 16:24
    1 comment
  • Where did my face effect tab go?
    • Permanently deleted user
    • October 29, 2020 14:31
    1 comment
  • Lens Creator
    • ttsutter
    • October 29, 2020 13:58
    2 comments
  • why cant i find baby filter by snap inc in snap camera ?
    • Permanently deleted user
    • October 29, 2020 07:51
    3 comments
  • Tutorials Lesson studio [Arabic][Einglish] ♥
    • Maha
    • November 20, 2020 09:57
    • Edited
    4 comments
  • User Interface
    • arpitappi29
    • October 28, 2020 19:42
    3 comments
  • Edge Detection Help!
    • Permanently deleted user
    • October 28, 2020 17:47
    4 comments
  • World mesh template wont build
    • Leon The Peon
    • October 28, 2020 17:14
    • Edited
    2 comments
  • black and white
    • ttt
    • October 28, 2020 10:34
    3 comments
  • text
    • deema1889
    • October 28, 2020 03:41
    12 comments
  • My lens was rejected
    • mk.filters
    • October 28, 2020 01:49
    5 comments
  • Snap ML models
    • ibrahimalrwili
    • October 27, 2020 20:52
    3 comments
  • Trying to run snap camera but it tells me another instance is running
    • Doug C
    • October 27, 2020 19:02
    2 comments
  • "Add Friend" when filter pops up?
    • niknij
    • October 27, 2020 16:22
    5 comments
  • [QUESTION] Rotate camera
    • Permanently deleted user
    • October 27, 2020 13:00
    1 comment
  • Latest version 3.2 is not working for me
    • saqib_m55
    • October 27, 2020 11:02
    3 comments
  • creator and officials profile
    • saqib_m55
    • October 26, 2020 21:27
    4 comments
  • Remove eyebrow lens got rejected
    • SirQu3ntin
    • October 26, 2020 20:21
    8 comments
  • I want to be a lens builder
    • athb.almsha3r
    • October 26, 2020 14:30
    9 comments
  • stick to wall
    • sauropodd
    • October 26, 2020 13:22
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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