Remove eyebrow lens got rejected

  • Remember to email support they actually take care of it, if it's falsely rejected.

    Comment actions Permalink
  • ItzJustSamuel good idea, thanks!

    Comment actions Permalink
  • Support did not answer yet :/

    Comment actions Permalink
  • Not much people managing support that’s why but they’ll get to you soon

    Comment actions Permalink
  • They said its inappropiate, i mean its just facial hair and they also have an official for beard removal :/

    Hmm i guess its just how it is, i will change the lens then.

    Thanks for helping

    Comment actions Permalink
  • Yea I like totally agree I said that myself they use the hair template themselves so it should be fine for the creators to use it.

    Comment actions Permalink
  • True , Snapchat even has a bald head lens, which is also just facial hair removed.

    I just updated it with buttons. But still got rejected because the eyebrows can are not shown for a short time.

    I guess i have to add like a tap to change then :/  

    Comment actions Permalink
  • I just read this on the lensstudio website :/

    "The Eyebrow Removal and Additions template allows you to remove the user's eyebrows, or add custom eyebrows based on a 2D image of an eyebrow shape."

    It can be found here.

    But i still wasnt allowed to make a eyebrow removal lens xD.

    Comment actions Permalink
Have a comment?

Please sign in to leave a comment.

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!