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  • UI Help
    • Cheema
    • October 26, 2020 08:48
    • Edited
    4 comments
  • Can I delete a lens that is in review?
    • Customer report
    • October 26, 2020 04:49
    2 comments
  • Is there a way to make a 3D object go around your head?
    • jaysander.b
    • October 26, 2020 01:48
    6 comments
  • How to make a Lens that simply mirror flips whole screen?
    • Permanently deleted user
    • October 25, 2020 23:12
    5 comments
  • Не могу вывести на другие программы (Snap Camera)
    • Permanently deleted user
    • October 24, 2020 21:50
    7 comments
  • Explorer Tab Different?
    • Calvin Wayne
    • October 24, 2020 16:40
    3 comments
  • Lens statistics
    • jacco_06
    • October 24, 2020 16:19
    2 comments
  • [SOLVED] 3D object and Style Transfer
    • Maxime
    • November 27, 2020 16:33
    • Edited
    5 comments
  • Favorite Lenses Disappeared
    • Permanently deleted user
    • October 24, 2020 02:17
    3 comments
  • I don’t think I’m doing this right
    • Noahpreston_2
    • October 23, 2020 22:04
    2 comments
  • I don’t think I’m doing this right
    • Noahpreston_2
    • October 23, 2020 22:04
    2 comments
  • How To Get Public Profile
    • sargun_datway1
    • October 23, 2020 20:58
    4 comments
  • Head binding for Distortion effect
    • Dennis Windowmaker
    • October 23, 2020 18:23
    2 comments
  • How do I add multiple options to one lens?
    • Permanently deleted user
    • October 23, 2020 18:10
    1 comment
  • New and distinguished
    • ttt
    • October 23, 2020 16:44
    2 comments
  • 3D Import Help
    • Cheema
    • October 23, 2020 14:46
    2 comments
  • Lense stuck on review
    • shahumeen
    • October 23, 2020 13:55
    7 comments
  • Lens List and My Tutorials
    • RYΛN SHIELDS
    • October 23, 2020 12:22
    • Edited
    4 comments
  • does anyone know
    • dritydrops
    • October 22, 2020 17:15
    2 comments
  • Advocate type of Lenses
    • Agirlxoxo360
    • October 22, 2020 13:35
    2 comments
  • Rejection of my lens
    • Kenok6
    • October 22, 2020 19:46
    • Edited
    4 comments
  • Why do 2D elements disapear when I add device tracking to my camera?
    • Permanently deleted user
    • October 22, 2020 05:40
    2 comments
  • How do I save a lens project after already publishing it?
    • Permanently deleted user
    • October 22, 2020 02:39
    5 comments
  • sparkle
    • deema1889
    • October 22, 2020 01:49
    3 comments
  • Use 3D in Lens Studio for Beginner
    • ibrahimalrwili
    • October 21, 2020 17:41
    2 comments
  • Lens Rejected at 10M Views
    • Cheema
    • October 21, 2020 14:51
    4 comments
  • Creator Account No Longer an Option
    • pibzey
    • October 21, 2020 09:37
    • Edited
    1 comment
  • Can't sign into my lens studio
    • Permanently deleted user
    • October 20, 2020 14:51
    5 comments
  • Tap to Change Objects (Video Tutorial)
    • Cheema
    • October 20, 2020 14:26
    1 comment
  • snapchat
    • harmandhiman.13
    • October 20, 2020 11:38
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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