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  • Those who make your own stickers, what printer do you use?
    • Permanently deleted user
    • November 17, 2020 15:09
    2 comments
  • Mercury Lense?
    • Permanently deleted user
    • November 17, 2020 10:20
    1 comment
  • Trending page
    • Swarley 2211
    • November 17, 2020 02:33
    2 comments
  • Lens Inst.
    • tristenfult
    • November 17, 2020 00:07
    1 comment
  • How to modify an existing lens made by someone else?
    • Permanently deleted user
    • November 16, 2020 23:05
    1 comment
  • How can a favourite lens completely disappear from all searches?
    • Permanently deleted user
    • November 16, 2020 21:08
    1 comment
  • Could rarely printing to a led printer cause problems in a long run?
    • Permanently deleted user
    • November 16, 2020 12:56
    1 comment
  • I hope that
    • athb.almsha3r
    • November 16, 2020 03:29
    2 comments
  • Hi :(
    • Ali Matar
    • November 15, 2020 18:26
    2 comments
  • hamed mziry
    • Permanently deleted user
    • November 15, 2020 05:04
    1 comment
  • Lens Rejected - No answer
    • SirQu3ntin
    • November 14, 2020 13:26
    8 comments
  • What was this snapchat filter called?
    • Aligoobertoes
    • November 14, 2020 06:58
    1 comment
  • face mask distortion
    • tyyylerxxx
    • November 14, 2020 06:50
    2 comments
  • Way too much noise in color filter I made help??
    • Permanently deleted user
    • November 14, 2020 02:11
    1 comment
  • Why is my Preview being rejected ?
    • raghavan_vermaa
    • November 13, 2020 13:37
    0 comments
  • adding tan to neck shoulders and possibly arms and hands
    • Permanently deleted user
    • November 13, 2020 13:02
    1 comment
  • Searching for snaps by hashtag
    • ScreenWear.com.au
    • November 13, 2020 05:42
    3 comments
  • Lens Creator partnership
    • ahmed_djazairii
    • November 12, 2020 22:00
    10 comments
  • how can i add date and time?
    • raghavan_vermaa
    • November 12, 2020 14:04
    2 comments
  • Media Feature Pack error
    • bd_172
    • November 12, 2020 08:55
    4 comments
  • Lens Studio refuses to open
    • Ishan Pal
    • November 12, 2020 00:06
    13 comments
  • Allow audio to only play in recording playback
    • Drew Wiskus
    • November 11, 2020 21:11
    6 comments
  • Public Profile
    • alisaid_king
    • November 11, 2020 15:34
    5 comments
  • Uploaded previews playing back too fast
    • ScreenWear.com.au
    • November 11, 2020 07:56
    2 comments
  • Lost my Project!!
    • caderadurh
    • November 10, 2020 16:17
    1 comment
  • Among us Lens Rejected :/
    • SirQu3ntin
    • November 09, 2020 18:00
    6 comments
  • Lyft being rejected
    • Oscartofte
    • November 09, 2020 09:59
    • Edited
    3 comments
  • Does ArCore Depth Api Based filters work on IOS ?
    • Kavin Kumar
    • November 09, 2020 06:17
    0 comments
  • Does ArCore Depth Api Based filters work on IOS ?
    • Kavin Kumar
    • November 09, 2020 06:17
    1 comment
  • Resource Import Failed & ONNX Model
    • Alec
    • November 08, 2020 23:09
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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