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  • I lost access to my favorite lens in Snap Cam
    • Permanently deleted user
    • December 19, 2020 02:08
    • Edited
    0 comments
  • ui toggle?
    • Permanently deleted user
    • December 18, 2020 22:55
    1 comment
  • Holiday section of Featured Lenses
    • Permanently deleted user
    • December 18, 2020 15:24
    2 comments
  • THE NEW MY LENS TAB :(
    • amel_hawk
    • December 18, 2020 13:23
    1 comment
  • multi camera output
    • dritydrops
    • December 18, 2020 04:51
    3 comments
  • Sound Recognition
    • Permanently deleted user
    • December 17, 2020 20:23
    • Edited
    1 comment
  • I would like to have my profile as a lens builder
    • athb.almsha3r
    • December 17, 2020 19:59
    4 comments
  • Lens creator
    • lizann.ibrahim
    • December 17, 2020 01:29
    5 comments
  • Profil Creator empty
    • Kamel94420
    • December 16, 2020 20:56
    2 comments
  • How could I make my UI fit every screen size
    • Permanently deleted user
    • December 16, 2020 17:22
    5 comments
  • Lens is live, but not searchable in community > 18 hours
    • hafiz
    • December 16, 2020 13:25
    5 comments
  • Need Help ASAP
    • Pinnk
    • December 16, 2020 11:07
    0 comments
  • How to change the alpha in V 3.3
    • seannnn.h
    • December 15, 2020 19:29
    2 comments
  • World Mesh Smooth Shading
    • Permanently deleted user
    • December 15, 2020 19:21
    2 comments
  • Makeup lips are too low on lips
    • Permanently deleted user
    • December 15, 2020 17:32
    1 comment
  • Record a few seconds and loop it back on trigger
    • Permanently deleted user
    • December 15, 2020 16:12
    2 comments
  • Offline mode
    • niall_bwaterzz
    • December 15, 2020 15:07
    4 comments
  • [Bug] Error log in My Lenses.
    • Denis Rossiev
    • December 15, 2020 13:21
    3 comments
  • changing situation of face milestone for eyelid following
    • Permanently deleted user
    • December 15, 2020 07:21
    • Edited
    3 comments
  • my snap camera isn't running 
    • Permanently deleted user
    • December 15, 2020 06:21
    0 comments
  • Face Expression Issue
    • ItzJustSamu
    • December 15, 2020 00:08
    7 comments
  • Lenses not on Snap Camera?
    • Tyler Diven
    • December 14, 2020 21:46
    4 comments
  • Trying to find sound reaction in Lens Studio
    • Permanently deleted user
    • December 14, 2020 20:55
    • Edited
    0 comments
  • Getting particles to only show up in the background?
    • Permanently deleted user
    • December 14, 2020 20:03
    2 comments
  • How to access total lens views
    • sargun_datway1
    • December 14, 2020 19:57
    3 comments
  • Input the User's name
    • Anas Olabi
    • December 14, 2020 13:25
    2 comments
  • horizontal camera flip now makeup not showing up
    • Permanently deleted user
    • December 14, 2020 00:02
    0 comments
  • public profile
    • zizoagha6
    • December 13, 2020 23:21
    0 comments
  • My lenses say theres no views, plays, or shares when i know people have used them.
    • Permanently deleted user
    • December 13, 2020 18:54
    1 comment
  • in the new 3.3 update is there a way to see the total lens count like it would show in 3.2??
    • dritydrops
    • December 13, 2020 07:46
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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