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Lens is live, but not searchable in community > 18 hours

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hafiz
Snap Lens Network Member Lens Studio Team

In need of help. It's going to be close to 24 hours but I'm still not able to search for any of my lens in the community search function. All 4 of my lens are not showing, its only searchable via the sharable link. Any ideas on how I can resolve this?. 

https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=a919a749a0d14ee6b4b998d80a161ea5&metadata=01

https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=6ed35fc2b7934f6e8f216ac053e2905d&metadata=01

https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=17478e111e034c3e875467d5a3796134&metadata=01

https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=9f3e32db3d0240db8ce4fa1d605707e0&metadata=01

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    I was able to find all 4 of your lenses through searching

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    hafiz
    Snap Lens Network Member Lens Studio Team
    • Edited

    Hi @... 

    I'm still getting this from my side. may i know how u are getting it on your side?


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    hafiz
    Snap Lens Network Member Lens Studio Team

    I'm currently using

    Lens Studio V3.3
    Snap Camera V1.11.0

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Does it still not show up? 

    They usually take a bit to appear :D

     

    Cheers,

    SirQu3ntin

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    hafiz
    Snap Lens Network Member Lens Studio Team

    SirQu3ntin

    Hello. Unfortunately, it still doesn't show when I search for it. I hope it will be resolved soon. 

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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