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Pinnk
Snap Lens Network Member Lens Studio Team

At first it wouldn't let me upload my lenses witch i didn't find to out of the ordinary due to the new update but now I'm having a decent amount of issues. The first one I'm getting is it wont let me log into my lenses using the button provided inside lens studio it wont pull up my browser at all,same goes for publishing my lenses it wont pull up my browser like it used to when I first installed on 12/15/20 around morning time everything was working completely fine aside from not being able to publish anything. I am able to pair my phone completely fine so I can preview my lenses but that's about all i can do when it comes to using it i have tried uninstalling around 5 times and still no fix. It would be amazing if i could get some help with these issues i can provide attachments if needed thanks in advance.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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