My creator profile is still empty even after numerous reminders of the problem and my lens still not found on the snapchat search bar.
Profil : https://lensstudio.snapchat.com/creator/3tb1H2BpeiNh_3LWVloVzw
create a new account and lose everything and the only solution ?
Thanks you.
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Graphics
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Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Kamel94420
Did you open your creator profile by clicking "my lenses" and then "view creator profile".
If yes and if your lenses still not show up, i would recommend that you write an email to the support team including some images and the links.
Here is the email link : lensstudio-support@snapchat.com
Cheers,
SirQu3ntin
hello, already done but never had an answer in more than 2 months