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  • LiDAR ground segmentation
    • SirQu3ntin
    • January 19, 2021 19:41
    2 comments
  • HOW TO GET THE SHARPEN EFFECT IN LENS STUDIO *See Examples* Cr:mueeha
    • gorkem kaplan
    • January 19, 2021 12:43
    1 comment
  • Can we create technologies related filter?
    • Permanently deleted user
    • January 19, 2021 10:16
    • Edited
    3 comments
  • Can't view total analytics?
    • norimous
    • January 19, 2021 01:30
    1 comment
  • طلب توثيق
    • khalifa_3d
    • January 18, 2021 18:09
    1 comment
  • Sang for tva
    • lolo.lovisa
    • January 18, 2021 15:11
    4 comments
  • Can you still view overall stats?
    • Permanently deleted user
    • January 17, 2021 23:13
    2 comments
  • Trail effect
    • Niko Hestia
    • January 16, 2021 23:02
    0 comments
  • [TEMPLATE] Face Expressions update for LS 3.3
    • Olesia Voronova
    • January 15, 2021 22:41
    11 comments
  • How do I create a material similar to this?
    • Permanently deleted user
    • January 15, 2021 20:35
    2 comments
  • Violating component(s): Lens Preview Media
    • Permanently deleted user
    • January 15, 2021 09:30
    2 comments
  • Creator Features
    • sargun_datway1
    • January 14, 2021 18:16
    1 comment
  • Do you wants to increase twitter followers?
    • Permanently deleted user
    • January 14, 2021 16:57
    1 comment
  • [Template] Preview Icon/Logo
    • SirQu3ntin
    • January 25, 2021 12:07
    • Edited
    2 comments
  • Can I use Snap camera on Youtube?
    • Permanently deleted user
    • January 14, 2021 08:24
    • Edited
    0 comments
  • Is it possible to make snap desktop camera output in 1080p?
    • Permanently deleted user
    • January 13, 2021 18:52
    0 comments
  • AR Creator Residency Program
    • Rotem
    • January 13, 2021 16:16
    0 comments
  • Camera Wont Work
    • Permanently deleted user
    • January 13, 2021 14:25
    0 comments
  • Camera Wont Work
    • Permanently deleted user
    • January 13, 2021 14:25
    1 comment
  • Android download
    • Brooke Gallups
    • January 13, 2021 03:34
    2 comments
  • los-olivers
    • Santhosh_k2828
    • January 13, 2021 02:36
    1 comment
  • Cartoon filter
    • Permanently deleted user
    • January 13, 2021 01:14
    2 comments
  • How can I pair multiple devices to Lens Studio?
    • ainsley2021
    • January 12, 2021 17:10
    1 comment
  • Hair for two people
    • Permanently deleted user
    • January 12, 2021 16:07
    2 comments
  • How to get creator features on public profile
    • saqib_m55
    • January 12, 2021 15:04
    2 comments
  • Looking for this lens.
    • Permanently deleted user
    • January 12, 2021 14:55
    2 comments
  • Add Friend Button
    • Awaischorahi
    • January 12, 2021 10:58
    7 comments
  • Lenses
    • randomalyssaaa
    • January 12, 2021 04:41
    0 comments
  • What Do I need to Do ?????
    • Howard Hair
    • January 12, 2021 03:33
    1 comment
  • twitch
    • Permanently deleted user
    • January 12, 2021 02:27
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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