Lens Rejection Question

  • Seams like they changed something with the rejection filter, happend to a lot of my lenses that have been out and got millions of plays. And when I try to upload it it does not go trough..
    Also have problems with uploading a new lens, gets rejected every time even tho it’s all ok in the rules

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  • Sorry to hear that Alexxxy. I wish the feedback on why the lenses got rejected were clearer. Anyone knows how to get in touch with Snapchat Support so I can solve this ASAP?

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  • Hey northonmingo

    Can you tell us the vioalating components? Like if its only the preview or the Logo then it can be fixed easily. And does the rejection message only say something about the copyright? Working for a company doesnt automatically mean that you have the copyright. If you can prove that you are allowed to use it, then i would email lensstudio-support@snapchat.com with your license for using it.

     

    Cheers,

    SirQu3ntin

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  • Hi SirQu3ntin

    Thanks so much for the response. The rejection reason says "This Lens contains unlicensed, copyrighted-protected content. Content in Lenses may only feature original or authorized works". My Lenses use face tracking attached to the 3D meshes of characters from my company's games, the characters are also on the Lenses' icons.

    You are right, I don't have copyright, I sought advice because I have made several updates to them over the last months and this is the first time they got rejected.

    I'll contact my company's legal department so they can advice me on how to get proper licensing before I follow up with Lens Studio support.

     Thanks! 😁 

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